The Senior Field Representative, Support CIP role entails being a product/services solutions specialist, capable of independent work in addressing business support needs. Responsibilities span technical expertise, customer service, workload management, and administrative tasks.
Responsibilities:
Technical: Perform specialist solution services, including configuring, troubleshooting, and training in assigned areas of expertise. Conduct product repair, customer training, and engage in problem-solving to enhance methods.
Customer Services: Cultivate professional relationships, understand and promote Ricoh's support functions, and manage customer needs effectively.
Manage Workload: Responsible for time and schedule management, execute workload efficiently, and handle calls per current field management requirements.
Administrative: Adhere to company policies, complete administrative tasks accurately and on time, and maintain required logs and reports.
Results: Achieve expected productivity levels, actively participate in Ricoh Extra Value program opportunities, and fulfill other assigned duties.
Qualifications:
Education: High school diploma required; computer, electronics, and basic network/mechanical coursework desired.
Experience: Meet requirements in the Technology Services Training Role Inventory and Certification Program as defined by the manager.
Skills: Goal-oriented, self-motivated, efficient in handling confidential information, proficient in multitasking, problem-solving, organizational, interpersonal, and verbal communication skills.
Abilities: Proficient in Microsoft Office, computer applications, mobile technology, and associated systems.
About the Company:
Ricoh is an integrated solutions provider focused on connecting people and technology to drive business success globally. They empower digital workplaces, enabling individuals to work smarter from any location. Ricoh delivers services and technologies to inspire customer success and guide them towards a better, more sustainable future. The company fosters a purpose-driven and passionate team culture, offering various benefits to support employee health, wellness, and professional development. Ricoh is an EEO/Affirmative Action Employer committed to diversity and inclusion.