L1 helpdesk support engineer at American Cybersystems, Inc. in Atlanta, Georgia

Job Description:

Innova Solutions is immediately hiring a L1 helpdesk support engineer.

Position type:
Permanent.

Duration: 6
Months

Location: Atlanta, GA


As L1 helpdesk support engineer, you will:

• Handling customer issues via call/email/chat for network, software, and administrative problems to ensure Minimum downtime and maximum availability.
• Configuration and troubleshooting user system via remote access.
• Performed software and hardware troubleshooting for computers and printers.
• Good knowledge in ticketing tools like Jira, SNOW.
• Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.
• Quick learner and a strong team player

Required Skills:

• Quick learner and a strong team player
• JIRA
• ITIL
• Very good communication skills.

Good to have skills:

• Configure antivirus software to fully protect IT environment.
• Monitor the performance of the computer systems and address issues as they arise.
• Provide technical support for software reconfiguration to aid in function customization.
• Test software performance throughout the desktop network to ensure peak performance.
• Install computer hardware and software on desktops to keep versions current.
• Initiate and complete Microsoft Windows server operating systems updates.
• Network with LAN/WAN and active directory for continues company connections.
• Experienced with multiple domain environments
• Microsoft Exchange Administration.
• Troubleshooting and maintenance of Citrix workspace and virtualization.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Thank you!
Karthik Saraswati
Senior Manager

PAY RANGE AND BENEFITS:

Pay Range*: $ 22,000 - $ 25,500 Per Annum
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Apply Now