Bilingual Universal Banker II at First PREMIER Bank in Sioux Falls, South Dakota

Job Description:

Location: Sioux Falls, SD

Shift: Full-Time

Job Schedule: M-F 8:00am-5:00am (Including Saturday Rotation)

Company: First PREMIER Bank

About the Role

Provides PREMIER customer service to all bank customers. Assists the Branch with sales and servicing activities.  Sells and originates personal deposit and small loan accounts. Provides support to all areas of the Branch, including the lobby and teller line.

Job Duties and Responsibilities 

• Provides PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank’s products and services.


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  Processes customer transactions including deposits, withdrawals, cashing of checks, redemption of savings bonds, acceptance of payments (loans, credit card, credit lines, etc.), issuance of Cashier’s Checks and Gift Cards.

  
  


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  Transacts a determined percentage of monthly branch teller transactions.

  
  


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  Independently prepares, completes, reviews, and takes action on weekly, bi-weekly, and monthly branch reports.

  
  


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  Performs receptions duties as needed; professionally administers telephone calls, greets and directs bank customers and visitors.

  
  


• Processes consumer and commercial customer requests for new account(s) (checking, savings, certificates of deposit, safe deposit box, etc.), account closure, and notary services; maintains customer accounts, addresses, etc.; assists with problems and questions; resolves fraud and other disputes.


• Maintains a thorough understanding of the deposit and loan account platforms and all other applications within the core system.


• Performs consumer loan processing tasks by interviewing consumer loan customer(s) and entering data into Decision Pro, obtaining financial information for consumer loan applications, preparing loan documents, boarding loans, processing disbursements, ensures all regulatory concerns are addressed, prepares and sends completed loan file(s) to Loan Servicing.


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  Understands all regulatory expectations and changes as they relate to bank deposits and lending.

  
  


• Adheres to the on-boarding process to cross sell products and services at account opening in addition to referring prospects and current customer to Universal Banker II and other departments within the bank.


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  Meets established annual goals for checking and loan products as assigned, keeping personal and branch objectives in mind.

  
  


• Assists and supports any call program activities.


• Participates in community events creating brand awareness.


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  Understands IRA accounts and the rules and regulations attached to them; processes requests to open, maintain, and/or close IRA accounts.

  
  


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  Maintains a thorough understanding of consumer underwriting, loan, and credit policy procedures with an approval authority up to $25,000 and maintains a working knowledge of the Fair Debt Collections Privacy Act to successfully manage delinquent accounts.

  
  


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  Performs real estate loan processing tasks and possesses a thorough knowledge of real estate procedures, underwriting and necessary regulations.

  
  


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  Establishes a successful referral network to grow new customers and identifies opportunities to expand existing relationships through direct customer contact and outbound sales calls.

  
  


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  Participates in branch staff training, maintains a current knowledge of Federal and State laws and regulations, and maintains a working knowledge of the Bank’s policies and procedures to diminish the possibility of errors.

  
  


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  Assists in the training and support of new and existing Universal Banker Is.

  
  


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  Grows and maintains a consumer loan portfolio and demand deposit account portfolio and meets the established annual goals for each, keeping personal and branch objectives in mind.

  
  

Skills and Qualifications

• Must be fluent in English and Spanish.


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  Must have excellent interpersonal skills; able to communicate both in person and on the phone.

  
  


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  A basic understanding of the banking industry is preferred. 1-2 years of cash handling and customer service experience is required.

  
  


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  Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.

  
  


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  Basic computer skills and proficiency of the English language.

  
  


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  Ability to concentrate and work independently.

  
  


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  Capacity to learn, adapt to change, and become proficient quickly. 

  
  


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  Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold the PREMIER Way.

  
  

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week


• Traditional and High Deductible health plan options available


• FREE dental and vision coverage


• Generous Paid Time Off plans


• 401(k) – dollar-for-dollar match up to 5% of total compensation


• Special discounts and offers for events at the Denny Sanford PREMIER Center


• PREMIER Wellness Program


• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year


• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back


• Employees are rewarded, valued, and celebrated for hard work


• Various Career advancement opportunities and growth


• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

See job description