Ability to communicate effectively in verbal and writing skills.
Knowledge of medical terminology
Performs related responsibilities as assigned.
LIMITATIONS / HAZARDS:
Refer to Essential Function sheet
JOB SPECIFIC DUTIES:
Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
Maintains required core competencies.
Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)
Understands who our customers are and what our customers expect of us.
Support other members of the Team meeting customer needs.
Demonstrates ability to work effectively as a multidisciplinary team member.
Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors.
Maintains patient comfort and privacy.
Notifies Nurse when patient has pain.
Maintains and prepares room between patients and procedures.
Documents patient care performed, including vital signs, bedside care and observations.
Maintains stock and supplies as needed.
Performs other re related duties as assigned or requested.
COMMUNICATION AND INTERPERSONAL EXPECTATIONS:
Demonstrates communication skills necessary to interact with persons of varying age and/or cultures.
Answers telephone as assigned, routes calls or takes messages appropriately.
Supports the Mission and Philosophy of the hospital and the Department. Demonstrates an understanding and application of these policies.
Respects confidentiality.
Utilizes chain of command appropriately to resolve issues.
Utilizes chain of command appropriately to resolve issues.
Promotes an environment in which the patient care team can work cooperatively toward objectives.
Uses verbal, nonverbal, and written communication skills, which reflect professional nursing standards; communicates effectively with co-workers, medical staff, and ancillary departments.
Demonstrates a high level of mental and emotional tolerance, even temperament, tact, sensitivity, sound judgment, and a professional attitude when relating with patients and families.
COMMUNICATION AND INTERPERSONAL EXPECTATIONS DUTIES - continued.
Communicates appropriately, positively, and clearly to physicians, staff, and management.
Consults other departments as appropriate to provide and collaborate in patient care and performance improvement activities.
Demonstrates the ability to be flexible, organized and function well under stressful situations.
Reports to work on time and as scheduled, completes work within designated time.
QUALITY IMPROVEMENT / LEGAL COMPLIANCE:
Quality Improvement
Participates in hospital quality activities as required.
Participates in department quality activities as required.
The employee will adhere to organizational/-departmental customer service standards.
Demonstrates understanding of Legal Compliance issues and their responsibilities for same.
Participates in yearly legal compliance training.
Explains departmental chain of command.
Explains purpose of Legal Compliance Hotline and utilizes if indicated.
Participates in departmental Legal Compliance plan.
Attend Orientation/Re-Orientation.
Completed Annual Department Competencies.
Recognizes and responds appropriately to ethical dilemmas; confers with appropriate resource personnel when making ethical decisions.
PROFESSIONAL DEVELOPMENT:
Promotes positive public relations for the department and the hospital.
Presents self in a professional manner; assists in community service programs as requested.
Adheres to dress code, appearance is neat and clean.
Wears ID badge while on duty, with name and face visible.
Comes to work on time and completes work within designated timeframes.
Maintains standards of professional society procedures and ethical behavior.
Works at maintaining a good rapport and a cooperative working relationship with physicians, departments, and staff.
Effectively communicates to personnel and encourages interactive departmental meetings and discussion.
Attends required department meetings, in-services and educational programs.
Attends a minimum of 50% of staff meetings.
Attends a minimum of 50% of all inservices.
Follows up to read or find information on missed meetings and inservices.
Completes annual education within one month of EOD.
Provides education to staff on performance improvement. Ability to plan and organize orientation and in-service training for unit staff members. Participates in guidance and educational programs.
Completes annual review of mandatory requirements within one month from employment date