Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team.
Essential Job Functions:
Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented
Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts
Confirm caregivers appointments for orientations
Assist Human Resources with completing credential calls/emails weekly
Assists in weekly payroll process; including but not limited to
Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately
Review completion of care plan for accuracy and alignment with care plan
Communicate and collaborate with client and caregiver to address missed tasks, missed calls
Address EVV setup issues with office staff/OSH Rep
Review over authorizations and discrepancies with schedule
Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives
Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives
Ensures documentation compliance with local, state, and federal regulations as well as Agency policy
Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law
Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month
Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts
Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO
Initiate retraining of EVV training for caregivers when designated by office staff
Performs all other duties as required and assigned by OSH representative
Follows Open Systems Healthcare's Policies and Procedures
Follows Federal, State and local rules and regulations pertaining to home care services
Requirements Required Qualifications:
High School diploma or GED equivalency, preferred
Basic understanding of Microsoft Office
Evidence of Tuberculosis screening that meets CDC guidelines
Must have a reliable form of transportation
Preferred Competencies:
Able to work in a fast paced work environment
Ability to effectively communicate externally as well as internally with all levels of the organization
Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters
Ability to handle confidential information in compliance with HIPAA
Ability to handle sensitive information in a calm and professional manner
Ability to lead change and innovation
Ability to manage multiple tasks on a daily basis and manage time efficiently
Public relations ability, interpersonal skills and professional telephone manner
Work Environment and Physical Demands:
This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers
The employee is occasionally exposed to a variety of conditions at consumer sites
30% or more travel time possible dependent on need
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning