Sr. Athletics Desktop Support Specialist at University of Miami in Coral Gables, Florida

Job Description:

Current Employees:



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The Sr. Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.



Department Specific Functions

• Respond to tech inquiries via email, through online chats, over the phone, or in person


• Work with system administrator to provide customers with superior service


• Support coaches and student athletes with technology issues


• Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with university systems.


• Knowledge of GoFMX Facilities Management system is a plus.


• Provide and remove access using CBORD and Onity access control platforms.


• Assist with technology integrations at venues for the different sports.


• Attend sporting events and provide support for technology issues that may arise.


• Contribute to knowledgebase by well documenting solutions to incidents.


• Provide Game Day Support - Nights and Weekends


• Daktronics - Scoreboard


• XOS - Football


• DVSports and ECHO replay


• Genius Sports / StatBroadcaster / NCAA In-Arena Utility


• Rudimentary knowledge of audiovisual data flows


• Dante Audio Controller routing


• AV over IP protocols (HLS, RTMP, RTSP)


• Maintain Student Athlete Computer Lab

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.



Minimum Qualifications




Education:


Associate's degree in relevant field



Certification and Licensing:


A+



Experience:

• Minimum 4 years of relevant experience . Athletics experience is a plus.
  
  


• Any relevant education, certifications and/or work experience may be considered.
  
  

Knowledge, Skills and Attitudes


The ability to work in a high energy environment.


The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



Job Status:

Full time



Employee Type:

Staff



Pay Grade:

A6 Apply Now