Tier 1 NOC Technician at HAYS in Frankfort, Kentucky

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Tier 1 NOC Technician in Louisville, KY.


Role Description


Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience. Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations. Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts. Ensure accuracy of master service agreements (MSA) and service lease agreements (SLA) through service monitoring, assurance and reliability for carrier and commercial clients. Resolve undocumented issues or highly complex problems by identifying and executing processes and procedures and escalating them to higher level technical resources as needed. Maximize project productivity through collaboration with other groups and communicating issues and project status.


Skills & Requirements


Highlights: Using your sharp technical skills and client-centric focus, you perform front line operations and engineering support to ensure uninterrupted services within our Network Operations Center With a no-task-is-too-small approach and under minimal supervision, you execute routine functions in technical areas and troubleshoot escalations. You thrive in an office environment and excel at completing projects in a timely manner. Depending on the business unit, you may operate on-call as part of a 24/7 network operations environment. You report to the Manager of Network Operations Center and Enterprise NOC for goals, guidance and assistance.


Required keys for success: Basic understanding of Cisco based commands and use Familiar with High-Speed Data, Digital Video, VOD, Switch, LAN/WAN networking, Open System Interconnect (OSI), model and routing protocols to include BGP, OSPF, RIP, EiGRP and IGRP Advanced knowledge of Multi-System Operator (MSO), Telecom technologies, Hybrid Fiber Coax (HFC) and Client Premise Equipment (CPE) Devices used in Cable. Brother, HP Openview and Unified, ticketing systems such as Remedy and XMatter and MSO billing systems like ICOMS and CSG Experience monitoring or provisioning in engineering or technical operations, Optical, TDM, Ethernet, MPLS and IP routing Comprehension of fundamental technical concepts with excellent analytical, organizational and time management skills Interpersonal communicator with effective problem solving and critical thinking skills Proven ability using email, ticketing systems, web portals and technology-specific diagnostic tools Ability to read and follow documented processes and procedures Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio Fluent in written and spoken English communication skills


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1162156 - Catherine French