Basic Function: Individual is responsible for the daily administration and ISO support functions to the Merchant Services division. Position will report directly to the VP, ISO Relationship Officer.
Principal Responsibilities:
Manage Direct Agent and ISO renewals and incorporate contract changes when required.
Manage Direct Agent and ISO contract amendments for additional services or changes to contracts.
Manage and update Merchant Services Policies and Procedures for the ISO Support department.
Provide sales support for signing new BIN Sponsor ISO's and Direct ISO/Agents.
Conduct and prepare ISO reviews and Executive summaries.
Conduct initial and annual ISO site visits.
Write memos and proposals related to new customers and programs for existing customers.
Provide support to Executive Management of Merchant Services.
Assist in management of the day-to-day relationships with our ISO business partners.
Obtain BIN/ICAs and initial set ups for new or converting customers.
Monitor quality and performance of Direct agent and ISO portfolios, making recommendations to management.
Provide ISO support to our business partners, coordinating with other internal and external departments and staff to provide required support to achieve completion.
Provide knowledge and guidance of card brand rules and regulations that govern the acquiring activities of our customers.
Attend weekly implementation calls for new ISO customer sets ups and conversions.
Interact with internal staff and executives on other projects and tasks of Merchant Services.
Prepare and maintain due diligence materials.
Track and follow up on status of pending items and projects.
Energetic self-starter with proven business maturity and professionalism.
Outstanding project, organization, and time management skills.
Demonstrated ability to successfully implement and manage complex initiatives involving multiple constituents.
Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment.
Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle objections and deliver difficult messages.
The ideal candidate should enjoy working in a fast-paced, high energy and continuously evolving environment.
Proficient with Microsoft Office Suite products.
Location: Esquire Bank, Jericho, NY (onsite)
Estimated Salary Range:
$125,000 - $175,000 / year
Compensation may vary based on education, skills, qualifications and/or expertise.