???? We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages.
We work with some of the largest professional services, consulting, hospitality, leisure retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Delivery Hero, Costa Coffee, The Boston Consulting Group, PwC, Novartis etc. Attensi is growing at an exponential pace and having recently secured $26M investment from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.
Attensi's team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 30 people on the ground already. Here, we plan to establish a large team and a strong presence - SUPERFAST!
As an integral part of our journey to establish and scale our US-presence we are now looking for a Customer Success Associate for our team in Boston.
Customer Success Associate, Retail & Hospitality
As we continue to grow within the US, so does the need for exceptional customer service. We are now seeking a dedicated Customer Success Associate to join our Retail & Hospitality team. This person will be supporting the Customer Success team on some of the largest accounts within Attensi. This is an opportunity to grow, learn how to manage enterprise level customers, work with a cutting-edge technology platform, and add real world value to some of the biggest brands in the US. This role will be focused on customer enablement - solving technical challenges, driving technical efficiencies, evolving the Attensi platform and ensuring success for the customer.
This is a unique opportunity to help scale the business in the US market and support the fastest growing business unit in the organization. As a company we also believe in empowering people to grow and develop and have a strong record of giving people further opportunities as we grow.
What will you do?
Operational Support:
Assist the Customer Success team in delivering a seamless launch, onboarding experience, and real-world impact to the customer based on their core success goals.
Drive day to day technical enablement for the customer to ensure long term success.
Technical Assistance:
Provide technical support to clients by troubleshooting issues and resolving technical challenges including - policy management, integrations, reporting and access.
Regular collaboration with support and platform teams to ensure timely resolution of technical issues.
Provide technical and 'set-up' insight to the platform teams to help guide evolution of solutions.
Client Communication:
Communicate effectively with customers to gather feedback, provide updates, and ensure their satisfaction with our solutions and services.
Assist the Customer Success team in preparing and delivering customer presentations, evaluations, and training materials.
Assist the Platform, Enablement & Support teams in preparing and delivering customer presentations, insight reports or crisis meetings.
Relationship Management:
Support the Customer Success team in building and maintaining world class relationships with customers.
Collaborate with the Customer Success team to develop and implement strategies to enhance customer engagement and deliver long term, measurable impact, and account growth.
Act as a key collaborative partner to the internal Attensi Platform, Support & Enablement teams to drive technical evolution and customer success.
Who are we looking for?
We're looking for an analytical, technical individual who is passionate about delivering impact across customer accounts. You're agile, and excited to support the Retail and Hospitality team in different capacities, and with creative solutions. We're looking for a naturally curious, self-starter that puts the customer at the forefront of their decisions.
Bachelor's degree in Business, Hospitality, Retail Management, Information Technology, or related field.
2-5 years of experience in customer support, client services, or a similar role.
Experience working with enterprise clients and to deadlines.
Experience working with solutions that create measurable impact for customers.
Previous experience in a collaborative environment
Strong organizational and prioritization skills.
Excellent communication and interpersonal skills.
Knowledge of the hospitality and retail industries is a plus.
Attributes:
Passionate about driving impact and solving customers technical & business challenges.
Technical proficiency with enterprise scale, customizable solutions.
Problem-solving skills with the ability to think creatively and adapt to changes.
Comfortable with a fast-paced, highly collaborative environment.
Customer-centric mindset with a passion for delivering exceptional service.
Detail-oriented with a focus on accuracy and quality.
Ability to work independently, be proactive and manage time effectively.
What do we offer?
At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and creative environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.
You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company.
Attensi has an energetic and social working environment. And with that, we have the appreciation and understanding behind operating in a hybrid model, where we are in-person twice weekly in our office near North Station/TD Garden. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together!