Complex Care Manager RN – Care Coordination - Southwestern Health Resources at Southwestern Health Resources CIN in Pittston, Pennsylvania

Job Description:

Complex Care Manager RN - Care Coordination

Care Coordination Department is looking for top skilled Complex Care Manager RN. Is that you?

Work location: Southwestern Health Resources Headquarters, 1601/1603 Lyndon B. Johnson Freeway, Farmers Branch, TX 75234.

Work environment: Care Coordination Department.

Please note: The Complex Care Manager RN will be an employee of Southwestern Health Resources (SWHR). SWHR is a clinically integrated network formed by Texas Health Resources (THR) and University of Texas Southwestern Medical Center (UTSW).

Work hours:

• Full-time, 40 hours per week.

• Monday - Friday, Day shift.

• This is a Hybrid position, a combination of Remote, Telework, Work from Home and Provider Locations, based on department business needs.

• Travel required within Dallas/Fort Worth Metroplex and surrounding areas/cities, especially in Northeast Tarrant County, to Provider and Member locations, based on department business needs. Prefer individuals residing in the North Tarrant and West Denton County area of the Dallas/Fort Worth Metroplex. Mileage related to work will be reimbursed based on the department mileage reimbursement guidelines.

• In-person attendance required at department meetings, trainings and/or other department authorized activities, at the above-mentioned address or other locations as directed by the department management.

Organization Highlights

Southwestern Health Resources (SWHR) is a patient-centered, clinically integrated network of 29 hospital locations and more than 6,900 physicians and clinicians caring for more than 730,000 patients across 16 counties in North Texas. Blending the strengths of Texas Health Resources and the University of Texas Southwestern Medical Center, SWHR offers an unmatched ability to connect individuals with a full spectrum of nationally preeminent, clinical care. SWHR is the parent of Care N' Care Insurance Co., a leading regional Medicare Advantage health plan providing care to over 12,000 members.

At SWHR, we believe healthcare can be more integrated, accessible and affordable for all. Our purpose: to build a better way to care, together. Our promise: to simplify and empower care, for good.

EducationAssociate's Degree Nursing Req Or
Bachelor's Degree Nursing Pref Or
Master's Degree Nursing, Health Admin, MBA, Public Health or other healthcare related field PrefExperience3 Years related clinical experience or equivalent, preferably in telephonic care management, case or disease management, home care or hospice. Req and
2 Years acute or chronic institutional care setting PrefLicenses and CertificationsRN - Registered Nurse active and in good standing Upon Hire Req
CCM - Certified Case Manager condition of continuing employment 18 Months PrefSkills Professional demeanor. Self-directed. Ability to work as a member of a team.
Knowledge and skill in chronic disease management
Excellent verbal and written communication (including documentation) skills.
Strong organizational and time-management
Exceptional customer service skills and understanding of patient and family care concepts
Ability to monitor, assess and record patient progress against a plan of care.
Ability to facilitate patient access to community resources.
Ability to work collaboratively with providers, vendor partners and external organizations
Ability to assess, adapt, and calmly respond to changing and crisis environment.
Ability to maintain confidentiality with all aspects of patient information in accordance with all applicable policies and regulationsSupervisionIndividual ContributorADA RequirementsWorking Indoors 67% or morePhysical DemandsLight WorkTravel RequirementsLocal 5% Travel within DFW metroplex for clinic visits or home visits.