Sales Account Director at Brooks Automation US LLC in Chelmsford, Massachusetts

Job Description:

Overview




Position Summary

The Sales Account Director will report directly to the Director of End User Sales. The position will be based in Oregon or Arizona.



What you'll do:

• Creates detailed strategies (including objectives and action plans) for specific sales opportunities and overall account to deliver our value message and increase revenues while maintaining corporate margin objectives.


• Develops and manages the customer total relationship, including executive interaction, technical interaction, marketing interaction, service interaction.


• Arranges technical presentations at customer locations and supports customer visits to Brooks' Development and Manufacturing centers.


• Maintains knowledge of current developments in state-of-the-art products from Brooks and competitive firms. Maintains presentation on competitive offerings.


• Negotiation leadership and manages contracts and associated amendments.


• Manages the forecast (Excel / SharePoint) on a weekly basis with rolling six month forecast.


• Must be a pro-active person with the ability to identify any potential issues before they arise.


• Be knowledgeable of the different drivers and/or challenges in the semiconductor industry.


• Able to complete critical projects even if challenged with limited support.


• Put together key updates and documents/distributes critical meeting minutes.


• Create detailed action lists and follows up on open issues until complete.


• Works with factory personnel to quickly resolve issues as an escalation point and provide feedback to customer.


• Ensures quotes are generated as needed and enter into forecast plan as applicable, as well as monitoring receivables and negotiates collection difficulties when required


• Supports and manages clean order bookings.


• Handles service and sales related customer relation problems and maintains customer confidence and satisfaction.


• Work with team to manage customer build configurations, product change notices and any engineering changes required.


• Weekly conference calls with customers that accommodate different time zones of customers and key internal stakeholders.


• Track and ensure key shipments are well understood, and roadblocks are cleared.


• Travel: As necessary to ensure success of critical projects. Primary travel would be to key customer sites throughout the globe

What you'll bring:




Experience

• Bachelor's degree - preferably in a technical discipline


• 
  5+ years of successful sales/marketing/business experience in the Semiconductor Industry, preferably sales to Semiconductor Manufacturing Fabs


• Established relationships within the semiconductor and/or adjacent market preferably at End User Semi Fabs


• 
  Willingness to travel within the USA and work in a global team of professionals
  


• Demonstrated strong understanding of customer and market dynamics and future trends


• You must have demonstrated success in driving best of class customer satisfaction as seen through the customer's eyes.


• The successful individual will consistently exceed revenue targets, maintain or increase margins, and demonstrate the ability to thrive in an aggressive and 'must win' company environment.

General Characteristics

• Self-driven with a Business Development mentality and ability to articulate and manage an organization at a strategic level to achieve business development goals


• Well organized with a sense of urgency


• Strong communication, negotiation & presentation skills


• Relationship builder, but be thick skinned


• Problem solver / strategist with technical competence


• Flexible, positive attitude with a win-win orientation

EOE M/F/Disabled/VET


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