Red Coat Passenger Service Agent - CID at Unifi Aviation LLC in CEDAR RAPIDS, Iowa

Job Description:

General information

Job Title

Red Coat Passenger Service Agent - CID

Date

Monday, May 6, 2024

State

Iowa

City

Cedar Rapids

Base Pay Rate:

$ 16.65

Seasonal Pay Rate:

$ 1.85

Full/Part Time

Full Time

Total Pay:

$ 18.50

Shift

A.M. shift

Requirements and Description

Essential Functions / Key Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.

• Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.

Basic Qualifications

Pre-requisites:

• Must be a local (in-state) resident.

• Ability to pass a pre-employment drug screen.

• Ability to pass up to a 10-year background check.

• Must be at least 18 years of age.

• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

• Must complete SIDA training to obtain airport authority identification security.

Experience:

• No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

• Excellent customer service skills.

• Strong work ethic.

• Ability to work in a team oriented environment.

• Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.

• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

• High School diploma or GED.

Experience:

• 1 year of relevant experience.

Knowledge, Skills & Abilities:

• Able to communicate information and instructions verbally and/or via radio equipment.

• Able to communicate effectively in a professional manner.

• Able to work quickly and efficiently to meet tight time restrictions.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."