Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities.
Job Description
*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.
The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.
Please note:
This is a night shift role with a rotating weekend on call schedule.
This is a Comcast Engineer 1 level role.
Core Data Center Responsibilities:
Tier one support for break fix
Auditing of environment daily and monthly
The overall rack, stack, power & cabling of equipment within the Data Center.
Interfacing with vendors to install, maintain, troubleshoot and decom related equipment.
Maintain and troubleshoot Data Center cabling infrastructure and day to day capacity requirements.
Streamlining Methods and Procedure for day-to-day operational effectiveness.
Manage Data Center cable running lists, and records of deployed equipment.
Inventory management of copper, fiber, and power cord with little to no guidance.
Data Center FE escorts and ensures security procedure compliance.
Available 24/7 via phone
Additional Specific Responsibilities:
Serves as an onsite Data Center Operations Engineer and collaborates with others to deploy effectively & efficiently, audit, decommission, migrate, and provide a 24x5 onsite technical hands-on break fix support. Provides rotational on call support on weekends.
Assists in team workload, including change control, resolution of stake holder issues, resources, schedules, and timelines to ensure that implementation is on track for overall project success and reporting.
Day to day facilitation of deployment methodology and standards.
Provides escalation to layer one leadership, technical assistance, and operational support.
Maintains, and oversees MOPS for installations and maintenance of critical facilities and structured cable plant.
Functions as resource to support BAU, POR, Network Builds, Migrations, Hardware maintenance, and hands-on / break fix in accordance with SLA's
Placing devices in cabinets using on KW availability, physical space, cooling, port availability, structured cable plant and application device requirements.
Full life cycle of install & decom processes of rack mountable equipment (severs, switches, storage, firewalls, load balancers, and other network devices) in a NDC and RDC environment.
Follow design specifications and works directly with vendor(s) on infrastructure and staff.
Skills & Experience We're Looking For:
At least 1 year of experience in deployment and installation of switches, routers and servers
At least 1 year of experience in High Speed Data, Voice, IP and Data Networking.
Knowledge of aspects of power generation and power distribution including facility and cabinet based PDU's, ATS's, and UPS's.
Diverse knowledge of Power & HVAC data center dynamics.
Experience to effectively plan project installations and forecast infrastructure growth - including deployment accuracy, ordering supplies, maintaining inventory control, and documenting processes.
Basic knowledge of all current types of networking and server hardware.
Demonstrated experience of documenting & developing policies and procedures.
Experience project management, analytical, problem solving and organizational abilities.
Superior interpersonal skills with the ability to work with vendors, employees, and management.
Good personal computer skills.
Demonstrated success in the following core competencies:
Ability and willingness to adapt and accept change with strong decision-making skills to complete project successfully.
Strong team working skills; Develop and maintain excellent self-leadership skills including proactive, customer service oriented working relationships with all appropriate levels inside and outside the company.
Personal qualities to include integrity, respect for others, personal responsibility, and a passion to approach all aspects of the job with enthusiasm.
Required Skills:
Knowledge of Infrastructure planning and vendor management
Solid technical skills relative to HSD and Voice network engineering, planning and management including experience with IP routers, switches and CMTS equipment
Understanding of the IP protocol suite (e.g. ARP, IP, TCP, DNS, SNMP)
Knowledge of server administration (i.e. Unix, Linux and Windows platforms)
Strong understanding of AC/DC power configurations and HVAC related thermal architecture
Data Center planning and engineering
Solid abilities using Microsoft Office
Proven analytical skills
Excellent written and oral communication skills
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
Medical & Dental
401(k) Savings Plan
Generous paid time off
Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more at jobs.comcast.com/life-at-comcast/benefits Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Associate's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.