The executive office manager and administrator will provide leadership and management to the practices and will be responsible for the day-to-day operations to ensure appropriate systems, policies, and procedures are in place to drive quality clinical outcomes, patient, staff, and clinician satisfaction, and excellent financial performance. Collaborates with director to implement the practice operational plans, measure performance, and develop and implement improvements. We are looking for a proactive, critical thinker who wants to work closely with our director to take our group to the next level. We are looking for an exceptionally organized, driven, and interpersonally effervescent person to be the point person between clients, administration, clinical staff, and our director.
Greenwich Psychology Group is a private boutique practice in Greenwich, CT and New York City. This position is on site in our Greenwich, Connecticut, office. We cater to a high-functioning, professional, and family-focused clientele, and we have helped thousands of clients improve the quality of their lives. The services provided to our patients is significant and represent some of the most important decisions they will make in their lifetime. Providing these patients with compassion and expert information is paramount to providing patient centered care.
Required Skills
4+ years managing a medical practice with exceptional leadership and organizational/business management skills required.
Strong experience supervising multiple teams
Effective communication skills, both verbal and written;
Strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities
Demonstrated success in program implementation, operations, and fiscal management.
Excellent knowledge of information technology and its application to the health care environment. Electronic medical records experience is strongly preferred. Knowledge of google suite and excel is required
Integration: Support and recommend strategic planning and business development for the practice's overall operational and administrative performance. Convert the owners' vision to strategy and tactical plans and translate the leader's ideas to the team. Ensure that a high level of effective communication exists throughout the organization. Implement practice core values, monitor key performance indicators and benchmarks related to service and revenue. Resolve issues effectively, be comfortable with conflict, and ensure the practice is functional and cohesive.
Communications: host internal meetings with staff, vendors, and off-site IT management; oversee records and facilities management. Provide clear and timely verbal and written communication to the director weekly by submitting a weekly update report 24 hours prior to the meeting. Must type quickly, work efficiently on apple computers, juggle multiple computer browsers and programs simultaneously, and track information into spreadsheets.
Human Resources: staff recruitment (clinical and administrative), ensuring the right people in the right seats, onboarding and training; communication of job performance, benefits administration; employee reviews and management; and preparation of monthly management reports;
Provide staff leadership coaching and cultivate strong team building protocols. Develop and implement operating procedures for all areas of the practice. Conduct weekly and monthly staff meetings and annual performance reviews.
Financial oversight: Ensure financial budget, goals and benchmarks are met. Ensure patient growth and retention. Utilize resources to identify and analyze trends within and outside the practice to develop and execute improvements and foster a formal business plan.
Clinical: Provide administrative support for providers and staff. Must demonstrate an in-depth understanding of clinical functions, operations, and development. Ensure clinical protocols, education and training are met. Collaborate with director and staff to develop, identify and execute opportunities for practice growth and patient satisfaction. Ensure that the day-to-day schedule flows smoothly and follows best practices. Provide regular audits and training to ensure compliance and proper documentation, inventory and patient communication is followed.
Administrative: High-level verbal and written communication skills required. Personally accountable, adept at self-management, resourceful self-starter with impressive interpersonal, analytical skills, conceptual thinker, understanding and evaluating others, and forward-thinking.
Patients must be confident and comfortable discussing our services and booking without being pushy-a belief in and understanding of selling clinical services by appealing to an educated and wealthy population.
This position requires a dedicated professional and commitment for patient care and business development. Work in a sleeves-rolled, hands-on fashion, doing "whatever it takes" to help the practice grow. There must be a strong desire to continue developing, implementing, and sustaining organization and efficiency throughout the practice. There is a need for the winning candidate to be comfortable and capable of working with a team of experienced clinicians, front and back-office staff, top outsourced professionals, and assistants. Reviewing our website and understanding and discussing the clinical services offered is a must. Relationship-building Ability and a desire to perform outreach with a positive attitude and friendly demeanor are essential.
Pay: $120,000.00-$200,000.00 per year
Benefits:
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
? bonus
Schedule:
? 8-hour shift
? Monday to Friday
? On-call
? Weekend availability as needed
Education:
? BA/BS Business/hospitality/Human Resources
Experience:
? Hospitality/human resources/sales: 2 years (Required)
? Office Manager: 4 years (Required)
? Medical related experience: 2 years (Preferred)
? Microsoft Office Suite, Excel, QuickBooks, and knowledge of apple computer systems and technological trends.