Mgr, Parts at Stewart & Stevenson Power Products LLC in Middletown, Connecticut

Job Description:

Overview

Responsible for overall and daily management of parts department operations and staff.

Salary Range:

$75,000-90,000 annually

Responsibilities

• Oversee the daily operations of the parts department.


• Assure adequate manpower and supplies are available to complete work assignments.


• Resolve issues regarding parts or manpower shortage.


• Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.


• Ensure effective part warehouse processing, flow, and strategy.


• Develop and manage annual departmental budget.


• Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.


• Monitor gross profit levels.


• Review and utilize P&L statements.


• Assess departmental performance regarding quality of service and customer satisfaction.


• Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.


• Maintain a clean and safe work environment.


• Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.


• Identify need for and implement process improvements.


• Develop marketing plans with sales and marketing departments to develop and increase parts department business.


• Contact customers to generate additional business.


• Plan and direct complete physical inventory annually.


• Establish work standards and evaluate parts department staff's performance.


• Identify, address, and implement employee development and training opportunities.


• Hire, counsel, and discharge parts department staff as necessary.

Qualifications

• Ability to organize and direct oneself and effectively supervise others.


• Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.


• Possessing the trait of being organized or following a systematic method of performing a task.


• Ability to convince a group of people to work toward a goal.


• Ability to utilize the available time to organize and complete work within given deadlines.


• Ability to communicate in writing clearly and concisely.


• Ability to find a solution for or to deal proactively with work-related problems.


• Ability to comprehend complex technical topics and specialized information.


• Ability to communicate effectively with others using the spoken word.


• Ability to take care of the customers’ needs while following company procedures.


• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• High School Diploma or General Education Degree (GED) required, and four to ten years related experience.


• Associates or Bachelor's Degree strongly preferred.


• Some college strongly preferred. Prior experience in a parts department required.


• Prior experience in a customer service department required.


• Strong technical product knowledge required.


• Prior managerial experience required.


• Prior sales experience (retail and wholesale) required.

Proficient in Microsoft Office applications (Word, Excel, Outlook).