Field Specialist I, Advanced CIP at ManpowerGroup in Salem, Oregon

Job Description:

The Field Specialist I, Advanced CIP position at Ricoh requires advanced technology skills to provide independent strategic analysis and consultative support for maintaining, repairing, and developing solutions for a diverse range of company products and services. The role involves technical troubleshooting, customer service, workload management, administrative tasks, and achieving productivity targets.

Responsibilities:

Technical:

• Configuring, installing, troubleshooting, networking, and maintaining a variety of products and services.
• Acting as a consultant/strategic professional to solve high-end product issues.
• Leading others in technical problem-solving efforts and demonstrating leadership in complex situations.
• Proactively seeking opportunities to increase utilization of Ricoh equipment, supplies, and services.
• Assembling/adjusting/maintaining products and equipment according to specifications.

Customer Services:

• Understanding and promoting Ricoh's support functions and offerings.
• Managing own schedule and assisting others with multiple solutions.
• Building and maintaining professional relationships with customers and Ricoh personnel.

Workload Management:

• Executing workload management and call handling procedures effectively.
• Providing a full range of services including customer training, equipment observation, and solution presentations.

Administrative:

• Meeting response times, repair times, quality objectives, and cost control metrics.
• Complying with company policies and completing administrative tasks accurately and timely.
• Maintaining required logs, processes, reports, and inventory.

Results:

• Achieving expected productivity levels and participating in Ricoh Extra Value program opportunities.

Qualifications:

• Valid state driver's license and auto insurance coverage.
• High school diploma.
• Knowledge in computers, electronics, mechanics, basic network, connectivity, and printing software.
• Certification as per Ricoh's Technology Services Training Role Inventory and Certification Program.

About the Company:

Ricoh is an integrated solutions provider and partner that connects people and technology to create outstanding customer experiences and deliver innovation for businesses worldwide. They empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information. Ricoh delivers services and technologies to inspire customers' success and guide them towards a better and more sustainable future. They offer a purpose-driven and passionate team environment, along with various benefits for personal and professional development.