Service Desk Agent at The Judge Group Inc. in Los Angeles, California

Job Description:

Location: Los Angeles, CA

Salary: $29.00 USD Hourly - $34.00 USD Hourly

Description:
Our client is currently seeking a Service Desk Agent


MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. The area is a 24/7 operation and therefore candidates will need to acknowledge prior to consideration that they are aware of such and agree


• REMOTE OK; Local candidates.


• Work location: Los Angeles, CA 90032


• Working Job Title: Service Desk Agent II


• Duration of Assignment: FTE


• Salary Range: $29.00/hr - $34.00/hr


• Work hours: 8-5


• Dress code: Business Casual


Summary:


The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.


Minimum Education/Experience:


• High School degree or equivalent required


• Associate degree in related field preferred


• 3 years of work experience in IT required


• 2 years of experience in Service Desk Support preferred


• Must demonstrate excellent customer service.


• Excellent written & verbal communication skills.


• Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures.


• Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.


• Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks

Contact: agiuliano@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now