If you're interested in working with borrowers to resolve loan delinquencies in accordance with bank, secondary market, and legal guidelines including state and federal regulations, our Consumer Collections Associate role may be for you! We invite you to consider joining our Consumer Collections team.
Responsibilities:
Complete documented weekly contact events for delinquent consumer loans as assigned and by regulatory guidelines.
Manages a consumer collections portfolio by ordering and analyzing property valuations as needed, identifying monthly qualifying risk rating changes, and completing renewals of matured loans within assigned portfolio.
Analyze loss mitigation applications and discuss options with the borrowers to determine the best option for both parties. Must follow loan specific timelines and guidelines for submitting appropriate work out programs.
Communicates by phone and by email to internal and external customers in a respectful and professional manner.
Prepares comprehensive memos within the established departmental format and guidelines.
Maintains organization amid frequent interruptions while managing multiple tasks and phone calls throughout the workday.
Provide regular progress updates to management on all outstanding loss mitigation plans, renewals, and significantly past due loans.
Strong verbal and written communication skills.
Perform other projects/tasks as needed.
Who You Are
1 year of experience in Collections preferred or equivalent of education and experience
Knowledge of loss mitigation options available to borrowers
Working knowledge of Silverlake and Info-Access a plus
*Salary Range Disclaimer
The base salary range represents the low and high end of the Heartland Bank salary range for this position. Actual salaries will vary depending on factors including but not limited to experience, and performance. The range listed is just one component of Heartland Bank's total compensation package for employees.
Equal Opportunities and Accommodations Statement
Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.