Service Director at Stewart & Stevenson FDDA LLC in Orlando, Florida

Job Description:

Overview

Florida Detroit Diesel Allison is searching for a Service Director.

Position Summary

Oversee all Generator/Electrical field service (EFS) operations at United Holdings and Stewart and Stevenson Power Products.

Responsibilities

• Oversee EFS Department, prioritize projects, assign projects, and track progress.


• Develop procedures to operate the Service Department in an environmentally responsible manner and create operational efficiencies that result in greater gross profit.


• Assist employees in daily use of procedures, techniques, and business systems.


• Create a path for advancement for Service employees based upon training and performance.


• Determine Capital Equipment needs and provide justification and payback to executive staff.


• Identify new business opportunities and develop strategies to participate in those opportunities.


• Maintain strong knowledge of our products and services.


• Maintain a strong, personal commitment to the safety culture.


• Ensure proper safety training, regular meetings and resources are provided to personnel to support adherence to health and safety procedures.


• All other duties as assigned.


• Supervisory Responsibilities


• Manage the EFS supervisors at United Holdings and Stewart and Stevenson.


• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees.


• Planning, assigning, and directing work.


• Appraising performance and rewarding and disciplining employees.


• Addressing complaints and resolving problems.

Qualifications

• To perform the job successfully, an individual should demonstrate the following competencies:


• Shows excellent interpersonal skills through listening, understanding, and responding to the questions and needs of staff.


• Supports the team’s efforts to succeed by motivating staff to achieve production goals and prioritizing and planning work activities.


• Contributes to a positive team environment by leading by example through commitment, respect and communication.


• Demonstrates quality work through accuracy, thoroughness, and attention to detail of own work and evaluating the work of other staff.


• Exhibits efficiency in problem solving skills and troubleshooting by identifying and resolving problems in a timely manner to ensure deadlines are met.


• Strives to continuously build knowledge and skills and share expertise with others.


• Commitment to a standard of excellence in customer service.


• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.


• Exhibits superior dependability by consistently arriving to work on time and as scheduled.


• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.


• Shows organizational support by consistently following policy and procedures.

• Prefer candidates with a BA/BS in Business Administration, Engineering, or related degree; or four to ten years related experience and/or training in relevant industry; or equivalent combination of education and experience, required.


• A minimum of 3 (three) years in progressive United or industry related assignments is required.


• A minimum of 1 (one) year supervisory/management experience required.


• Basic knowledge of P and L is preferred, ability to understand and be trained is required.


• Experience working with engineers, purchasing, manufacturing and assembly is preferred.

Standard Office Criteria

Working Conditions:

Standard Office Criteria

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.