Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.
IMPORTANT:
Start date: Mon, June 03rd, 2024 - CSR Class
Candidates must go onsite to pick up equipment's at 11050 Olson Dr, Rancho Cordova, CA 95670 on first day of employment.
Duration of this project would be 6-12 Months with possible temp-to-hire.
Candidates should be living within 40 mins drive from Rancho Cordova, CA.
Candidates will be working from home throughout the assignment.
Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections are not allowed.
Candidate MUST have a reliable home-office environment.
Client will be offering candidates based off the resume hence no interviews.
4-5 weeks (This depends on how well the class is moving along in training).
Work schedule is 9:00 AM -6: 00 PM (Pacific Time).
Must be Bilingual: English & one of the following -
o Mien
o Ukrainian
RESPONSIBILITIES:
California HCO is a state program.
Respond promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
Maintain a positive, empathetic, and professional attitude toward customers.
REQUIRED QUALIFICATIONS:
Education: At least HS diploma OR GED.
Must reside local to Rancho Cordova, CA, candidate may have to go onsite to pick up the equipment's.
Must have 2-3 years of Customer Service experience.
Must be Bilingual: English & one of the following -
o Mien
o Ukrainian
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.