Telemarketing Manager at WITTERN GROUP INC in Des Moines, Iowa

Job Description:

Hires and trains telemarketers.Oversees the daily workflow and scheduling of telemarketing staff.Conducts performance evaluations that are timely and constructive.Handles discipline and termination of employees in accordance with company policy.Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.Prepares and presents weekly and monthly sales reports to Director of Marketing and Sales.Resolves customer complaints and grievances.Performs other related duties as assigned.