Client Technology Consultant II at Dartmouth College in hanover, New Hampshire

Job Description:

Posting date:

03/14/2024

Open Until Filled:

Yes

Position Number:

1127654

Position Title:

Client Technology Consultant II

Department this Position Reports to:

Service Strategy & Design, ITC

Hiring Range Minimum:

$26.94/hr.

Hiring Range Maximum:

$33.67/hr.

Union Type:

Not a Union Position

SEIU Level:

Not an SEIU Position

FLSA Status:

Non-Exempt

Employment Category:

Regular Full Time

Scheduled Months per Year:

12

Scheduled Hours per Week:

40

Schedule:

M-F, 8a-5p
Hybrid Onsite:

• 
  This position offers a hybrid opportunity to work both remotely and onsite and therefore requires that the incumbent reside within a commutable distance to Hanover, NH.
  

Location of Position:

Hanover, NH
4 Currier

Remote Work Eligibility?:

Hybrid

Is this a term position?:

No

If yes, length of term in months.:

NA

Is this a grant funded position?:

No

Position Purpose:

The Client Technology Consultant II is responsible for providing technology support and consulting to Dartmouth departments and individuals. They administer and develop core client technologies and services.

Description:

Join our Client Technology Consulting team within Client Services at Dartmouth. Here you'll provide computer and device support, AV technology support, account support, and consulting services to faculty, students, and staff. Client Technology Consulting is a team of passionate IT professionals who approach work guided by our values:

• 
  
  Teamwork: We are a team that works collaboratively to accomplish shared goals and succeed together.


• Learning and Knowledge: We continuously learn and then share our knowledge.


• Relationships: We build and maintain strong relationships founded on trust, understanding, and partnership


• Adaptability: We create and embrace change that challenges us to grow or work in new ways.


• Communication: We communicate effectively to create understanding and connection.
  
  
  
  

As a Client Technology Consultant, you'll build deep relationships with clients and partners across the campus to understand their work and support their technology needs. In addition, you'll have the opportunity to join or lead exciting projects that impact research, teaching, and learning at Dartmouth.




If you like problem solving, learning new technology, helping people, and working collaboratively, you'll thrive here! Bring your passion for technology and for helping people to the Client Technology Consulting team and become a part of our Dartmouth community. Learn, grow, and advance your IT career at Dartmouth.



About the College




Dartmouth educates the most promising students and prepares them for a lifetime of learning and of responsible leadership through a faculty dedicated to teaching and the creation of knowledge. We are Liberal Arts at the core with a vibrant, inclusive learning environment where students and faculty respond with research and innovation to the most pressing challenges of our time.
Required Qualifications - Education and Yrs Exp:

Bachelors plus 3-5 years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities:

• Experience working in a client-facing technology support role.


• Experience supporting desktop and mobile operating systems, applications, and peripherals.


• Familiarity with endpoint management concepts and tools.


• Familiarity with scripting concepts and languages


• Demonstrated effective verbal and written communication skills.


• Demonstrated ability to mentor and teach others.


• Demonstrated ability to organize and manage project work.


• Demonstrated ability to work effectively on teams and lead team initiatives.


• Experience working in a fast-paced environment managing multiple tasks and priorities.


• Self-motivated and able to work with minimal supervision.

Preferred Qualifications:

• Experience working in an Academic environment.


• Technology-related professional certifications.

Department Contact for Recruitment Inquiries:

Jonathan Kulp

Department Contact Phone Number:

603.646.6110

Department Contact for Cover Letter and Title:

Bradley Shulda

Department Contact's Phone Number:

603.646.6579

Equal Opportunity Employer:

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check:

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:

Not an essential function

Special Instructions to Applicants:

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
https://policies.dartmouth.edu/policy/tobacco-free-policy

Quick Link:

https://searchjobs.dartmouth.edu/postings/72876

Description:

Technology Support and Consulting

• Acts as Business Relationship Manager for client departments and consults with clients on technology use and solutions.


• Provides advanced support for accounts and access.


• Provides advanced technology support for computers, devices, and software.


• Uses endpoint management tools to manage and support client devices.


• Updates and improves existing scripts and automation to provide technology and client support.


• Acts as Subject Matter Expert for two or more technologies.

Percentage Of Time:

65%

Description:

Project Management and Collaboration

• Leads and manages Clients Services projects.


• Leads Service Desk process improvement initiatives.


• Collaborates with internal teams to share information, build relationships, and accomplish shared goals.

Percentage Of Time:

15%

Description:

Training and Development

• Continuously develops subject matter expertise for application within our client base.


• Trains and mentors Client Technology Consultant I colleagues.


• Creates, maintains, and applies knowledge materials for technology support.

Percentage Of Time:

15%

Description:

Performs other duties as required.

Percentage Of Time:

5%

--:

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

--:

Performs other duties as assigned.

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