Program Mgr Affiliate Programs at Harvard University in Boston, Massachusetts

Job Description:

Harvard University


Position Title: Program Mgr Affiliate Programs

Req ID: 65802BR

School or Unit: Harvard Medical School

Description: Position Description

The Program Manager for Affiliate Programs (PMAP) will manage the Joint Accreditation (JA) process for HMS affiliate programs. The PMAP will lead several team members dedicated to delivering accredited programs from our network of 15 affiliate hospitals/organizations. The Program Manager will oversee the development and sustainable management of relationships with course directors and planners.

Primary responsibilities include overseeing the entire accreditation lifecycle for course directors and participants, from initial proposal submission to course completion and renewal, as well as meticulous credit reporting.

The PMAP will direct a team of education coordinators, along with casual staff (LHT) and seasonal temporary staff. The PMAP will work collaboratively with team members in setting and communicating work standards, managing workflow, and providing ongoing professional development and coaching.

Staff Management and Leadership

• Manage the program education team responsible for developing, renewing, and delivering more than 125+ accredited affiliate course programs offered annually by HMS PGME
• Cultivate and maintain strong relationships with course directors, hospital support staff, and other key stakeholders
• Develop and execute training programs for new hires and existing staff to align with updated accreditation or institutional criteria standards
• Foster a collaborative and supportive team environment such that any issues and/or troubleshooting are escalated
• Develop and manage program standards to ensure consistency with all accredited programs

Operational Oversight/Administrative Management

• Provide exceptional customer service to affiliate course staff and internal stakeholders, ensuring compliance with accreditation and HMS policies and procedures
• Meet with new course directors and planners of HMS affiliate courses to advise them on course processes related to accreditation criteria and HMS policies and procedures
• Develop and manage processes related to the accreditation lifecycle of an HMS affiliate course, ensuring clear and effective communication on those processes with relevant team members and stakeholders
• Perform ongoing analysis on the HMS Affiliate Course process with input from the team and recommend process or technology changes
• Gather and report HMS Affiliate course information to help meet participant statistics OEE and PGME strategic goals
• Partner with other CE teams to ensure the end-of-course evaluation/certificate processes

Accreditation/Compliance Responsibilities

• Serve as the departmental liaison to program stakeholders, communicating University, GCE, AMA, and ACCME/JA policies and criteria
• Stay informed of current ACCME/JA, AMA, and Medical Board policies and criteria, maintaining accurate activity files for accreditation documentation
• Assist in maintaining precise and comprehensive activity files for accreditation documentation, clinician credentialing, and financial reports mandated by HMS and industry supporters. This entails, among other responsibilities, gathering and scrutinizing faculty Disclosure and Resolution of Conflict-of- Interest forms and syllabus documentation to guarantee adherence to ACCME and HMS standards
• Collaborate with accreditation staff to identify compliance vulnerabilities and implement corrective measures, advising course directors on compliance issues
• Undertake additional tasks as directed by the Director and Leadership. The Office for External Education provides health care professionals, corporations, and lay audiences with broad access to Harvard Medical School's peerless and constantly expanding body of medical knowledge. Our educational offerings are created in collaboration with members of the school's almost 12,000-member faculty and reflect firsthand, expert clinical insights based on breakthrough research and best practices

Basic Qualifications

• Bachelor's degree or equivalent work experience required
• Minimum of 5 years' relevant work experience

Additional Qualifications and Skills

• BA/BS strongly preferred
• Minimum of 3 years of experience in program/project management, hospital, or university accreditation settings, with at least two years of experience managing people
• Strong customer-service orientation and demonstrated experience
• Proven experience with CRM systems, including navigating data management, customer interaction tracking, and generating reports that help understand program and accreditation needs
• Excellent written communication skills
• Proficiency in various software applications, including Microsoft Excel and other Office suite applications, is essential

Additional Information

Must be able to work overtime hours in the mornings, evening and on weekends as required for program delivery.

Cover letters are strongly encouraged as part of the application process.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e)

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

LinkedIn Recruiter Tag (for internal use only)

#LI-WG1

Department Office Location: USA - MA - Boston

Job Code: S0657M FSS Exec Education Mgt III

Job Function: Faculty & Student Services

Work Format: Hybrid (partially on-site, partially remote)

Sub Unit: ------------

Salary Grade: 057

Department: Postgraduate Medical Education


Union: 00 - Non Union, Exempt or Temporary

Time Status: Full-time

Pre-Employment Screening: Education, Identity

Schedule: Must be able to work overtime hours in the mornings, evening and on weekends as required for program delivery.

Commitment to Equity Diversity Inclusion and Belonging: We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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