The Plant Quality and Continuous Improvement Supervisor is responsible for assisting the Plant Manager in managing total plant Quality, driving Continuous Improvement and delivering superior customer experience by driving results in the key areas of service, quality, and continuous improvement.
Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
Supervise and coordinate the work of all quality department employees.
Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues
Drives compliance of CHEP quality guidelines at the service center.
In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
Collaborates with plant leadership to ensure compliance to established policies.
Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
Support cost control initiatives and process control within the Plant.
Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
Manages and ensures proper documentation of all quality related documents for all plant personnel.
Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
Conduct and lead Train the Trainer program for all training personnel as it relates to quality.
BIFR
Productivity/throughput
Production yield
Profitability to budget
Regulatory Compliance
Inventory reconciliation
Direct Cost Metrics
Customer and employee satisfaction
Will lead and develop site Quality Control Auditor and Quality Lead positions and the CI program for their service center.
Drive recommendations for process improvements & CI projects for plant
Internal & External Customers
Plant leadership
Front line Team Members
Territory and Regional Leadership
Territory and Network Quality Leadership
Ops Excellence leadership
Controls and Compliance team
Qualifications & Experience
Bachelor's degree in Business or in relevant business analysis discipline e.g. finances, engineering, operations, supply chain, or equivalent experience.
3-5 years experience in Quality Assurance or Continuous improvement specialized role.
Lean Six Sigma certification(s) preferred
Prior experience in a plant or quality supervisory role
Strong customer focus orientation.
Demonstrated ability to work in a challenging environment.
Ability to lead a team.
Ability to give and receive constructive feedback.
Demonstrated ability to work cross-functionally.
Understanding of supply chain practices and metrics.
Knowledge of manufacturing operations, training quality and production employees.
Knowledge and experience of quality control program implementation.
Basic knowledge of OSHA standards.
3+ year's line leadership experience.
Demonstrated ability to communicate effectively with Director and above level leadership.
Proven ability to get results through mentoring skills - effective coaching, facilitation & presentation
Strong communication skills
Excellent problem-solving skills and strategic thinking ability.
Data analysis
Critical thinking
Organizational and time management skills
Strong MS Office knowledge and skills including Excel, Word and Powerpoint