Join our team at Innsbruck Aspen Resort, nestled in the heart of Aspen, where luxury meets the great outdoors. We are seeking a dynamic and experienced Resort General Manager to lead our 17-key property to new heights of excellence.
Relocation Assistance available as needed and On-site Housing is included
Check out our Resort here: Innsbruck Aspen
BENEFITS YOU WILL ENJOY:
Up to 21 Paid Days off per Year!
401K Match up to 5%
9 Paid Holidays
Up to 2 Paid Volunteer Days
Medical, Dental, Vision Insurance
6 weeks - Paid Parental Leave
Internal Growth and Career Pathing
Tuition Reimbursement
Safe and Fun Work Environment
Employee Discounts Including Childcare, Hotels and more!
JOB SUMMARY:
As Resort (General) Manager, you will manage the Resort's daily operation, maintain established costs and quality standards.
Ensure the highest customer service level to current and prospective owners and guests.
Maintain a positive brand image and company reputation focusing on Service Excellence.
Drive and achieve quantitative resort financial objectives, including Retail Sales, Labor, HOA Budgets, Cost-of-Goods-Sold and Forecasting, and Expense Management.
Achieve hotel revenue and yield management goals while achieving occupancy goals.
Manage and achieve all areas of budgets by implementing proper controls.
Passion for excellence, a love for services, and an innate grasp to plan, implement, evaluate and continually improve operations.
Motivate and demonstrate respect and humility by setting communication expectations.
Ensure effective interdepartmental operations, address and resolve guest and team member questions or issues and lead adherence of all SOP's and timelines.
Maintain resort designations, such as RCI (Resorts Condominium International), Medallia Guest Satisfaction score benchmarks. Responsible for resort payroll functions.
YOUR BACKGROUND:
4-year degree in Hospitality or Business discipline strongly preferred.
5+ years of hospitality leadership in both front of the house (customer facing) role and back-of-house experience
Experience with developing financial budgets required
You have a track record passing Quality Assurance, Loss Prevention Internal Audits.
Experience in SOP Adherence, PMS knowledge, and yield management of inventory.
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024.
If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW