Only the best of the best work for the largest and fastest-growing leader in residential services: ARS/Rescue Rooter®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence.
General Manager
Position Summary: General Manager is responsible for the overall success and management of our residential HVAC, Water Heater & Plumbing service center in Manassas, VA. The General Manager will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.
ESSENTIAL FUNCTIONS: • Full operational responsibility for profit and loss related activities. • Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction. • Consistently administering company policies and procedures throughout the service center. • Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner. • Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center. • Assist in recruiting, selecting, and training all service center employees. • Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings. • Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner. • Developing new programs and executing established plans to meet and exceed sales goals. • Maintaining a working knowledge of competitors, developing innovations to maintain market lead, sharing best practices across organization. • Manage three or more front line managers indirectly supervise a field workforce of sales and service teams for both residential customers.
BASIC QUALIFICATIONS (INCLUDING EDUCATIONAL REQUIREMENTS): • Bachelor's degree or equivalent combination of education and experience. • Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business. • HVAC or construction experience is preferred but not required. • Consistent track record of meeting and exceeding revenue objectives.
SPECIAL KNOWLEDGE/SKILLS AND/OR ABILITIES: • Strong interpersonal/communication skills. (Oral and written) • Ability to self-start and motivate a group of individuals to act as team towards a common goal • Analyze cost and forecast data to ensure alignment with the Division's goals and objectives. • Build a team culture by recruiting, motivating and training the staff. • Review and promote the maintenance of a safe, accident free and healthy work environment. • Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan. • Excellent analytical skills, financial acumen, and attention to detail.