SUPPORT OPERATIONS ASSISTANT at Nicolet National Bank in Green Bay, Wisconsin

Job Description:

Nicolet National Bank


Nicolet National Bank is an equal opportunity employer and VEVRAA Federal Contractor. M/F Disabled and Vet EEO/AA

Location: GREEN BAY, WI, US
Job Class: Operations - Hourly

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida, we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Support Operations Assistant position is responsible for providing primary operational support to retail banking customers and bank personnel.

As a Support Operations Assistant, you will:

• Provide operational support to Nicolet staff and retail banking customers as related to core and ancillary processing systems. This support includes research as well as creative problem solving.
• Process and provide operations support for deposit and electronic banking transactions and products. This could include, but is not limited to, debit and credit cards, online banking, demand deposit accounts, account contract, and other account exceptions.
• Identify, research, and remedy potential fraud on retail products including, but not limited to debit and credit cards, online banking, demand deposit accounts, and ancillary products.
• Provide necessary reporting to bank management.
• Review documentation for completeness and compliance with bank policies and regulatory requirements.
• Identify and suggest process improvements for all daily tasks and department functions.
• Serve as backup for Operations teams, as necessary.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.

Qualifications

• High School diploma or equivalent required. Technical degree in a related field or equivalent work experience preferred.
• 2 years related clerical and/or accounting experience required.
• 2 years banking systems experience or 2 years customer service experience preferred.
• PC, phone system, general office equipment.
• Ability to maintain strict confidentiality.
• Solid judgment and decision-making skills
• Effective verbal and written communication skills and strong interpersonal skills.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled

Requisition ID 2481

PI241014077

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