Service Desk Analyst I at HAYS in Orlando, Florida

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Service Desk Analyst I in Remote opportunity.


Role description


The Service Desk analyst provides first line technical support to employees, Credit Unions and vendors. The analyst ensures that professional support and response standards are met and maintained. They will also assist customers with technical support questions regarding issue status, password resets, software issues, system and network status, change inquiries and general questions via telephone, chat and ServiceNow.
• Experience with ServiceNow.
• Familiarity with Incident Management, ITIL and IT Service Management.
• Technical proficiency with Microsoft, MAC operating systems and Microsoft office suite.
• Excellent application and software troubleshooting skills.
• Demonstrate a high level of customer relationship skills to include professional telephone etiquette.
• The ability to effectively communicate with all levels of technology users and leadership.
• Experience working in a highly visible, constantly changing, fast paced environment.
• Reference knowledge articles for resolution and/or escalation.
• Maintains relevant, up-to-date knowledge of operating systems, network and support technologies.
• Remote troubleshooting for laptops / desktops.
• Documents, tracks, and monitors incidents to ensure timely solution.
• Identifies, researches, and resolves technical issues.
• Perform other duties as assigned.


Skills & Requirements


• 2-3 years of remote IT Technical Support (via Phone, Chat and Email)
• Experience supporting both Microsoft and Mac Operating Systems
• Excellent communication and interpersonal skills
• Prior experience w/ ServiceNow Ticketing system
• High School Diploma
• MCP, Network and A+ Certifications (preferred).


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1162150 - Michelle Salanitro