RemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone.
Position Title: Customer Service Agent
Location:Onsite - Knoxville, TN
Pay: 17.00
Hours: M-F 8am-5pm
Job type: Full Time/Contract
Key Responsibilities: • Interface with a CRM-based software UI to update payment status • Escalate issues to team leads as soon as they are realized • Make payments via web portal • Make payments via automated payment processing phone system • Make payments via conversation with Customer Service Reps at Carriers • Keep track of workload and progress each day
Skills & Abilities: • Pleasant, calm demeanor on the phones • Ability to speak confidently • Excellent command of the spoken English language