Houseperson at The Newport Harbor Hotel and Marina at Shaner Hotel in Newport, Rhode Island

Job Description:

ABOUT THE TEAM



Shaner Hotels has an amazing opportunity at The Newport Harbor Hotel and Marina located in the heart of downtown Newport, Rhode Island. The pinnacle of harbor side accommodations, our hotel, marina, and Saltwater Harbor Restaurant are located in the heart of downtown Newport and provide exceptional amenities and a prime location for our guests. Surrounded by historical cobblestone streets and world-famous yachts, The Newport Harbor Hotel and Marina neighbors everything in the downtown area. From shopping and dining to simply strolling around and seeing the sights, we are steps away from experiencing the city by the sea. Our property offers kayaks, paddleboards, bikes, and plenty of waterfront space to relax and host functions. We offer unique, diverse, and naturally lit conference space here at The Newport. We are dedicated to providing exceptional experiences for our client's right down to the smallest detail.



ABOUT US



Shaner Hotel Group


Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!



JOB DESCRIPTION

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping procedures, and security procedures.
• Cleans and services assigned public spaces according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean hotel public areas as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.

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