Company Description About Sibylline Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.
Key attributes of Sibylline employees are:
Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
Excellent written and spoken English
Clarity of thought and analytical flair
Strong, demonstrable interest in security and intelligence
The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
Excellent attention to detail
Our Benefits include:
Medical/Dental/Vision
Long Term/Short Term Disability
Basic Life and AD&D Insurance
401(k) up to 5% matching
PTO: 10 days accrued per year and 4 personal days each year
Sick: 5 sick days front loaded every year
Job Description About the Role Sibylline is looking for experienced Global Security Operations Center (GSOC) Supervisors to join our team, working on-site, embedded within our clients rapidly evolving GSOC. Based in Seattle, WA, the Supervisor will lead a team of Operators who are responsible for access control, alarm monitoring, customer service, incident management, and other ad hoc tasks as needed. The GSOC Supervisor ensures that all operations are conducted in line with established policies and procedures and meet the client's standards. This position is under the direction of the Operations Manager.
Supervisors will work in a 24/7 environment monitoring various information systems, CCTV feeds, and alarm systems. The GSOC uses a variety of tools, ranging from access control and alarm monitoring systems to various business intelligence sources, open source media, and in-house tools. Supervisors will work with their Operators to respond to security incidents which may impact the client's people, products, property, or brand image. These can include (but are not limited to) extreme weather conditions, political instability, crime, terrorism, or technical failures.
Duties And Responsibilities Essential Functions
Draft, review, and distribute stakeholder notifications
Triage and manage incidents that cause business disruptions
Develop and mentor Operators through coaching, providing feedback, and managing conflict
Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the Operations Manager
Work with the Operations Manager to identify process and quality improvements
Represent the GSOC in incident response meetings with stakeholders
Facilitate "tabletop" and drill exercises whilst on shift for continuous Operator training
Receive pass-down information from other shifts, and conduct shift briefings to provide updates, assignments, training, and contractual compliance
Provide back-up support and on-call functions as needed
Assess service statistics and prepare detailed reports on findings
Respond to escalated customer service issues in a timely manner
Collaborate with multiple departments to propose and implement solutions to customer challenges
Qualifications Skills, Experience and Qualifications Minimum
Bachelor's Degree in Criminology, Political Science, Business Management, Criminal Justice, Communications, Sociology, or other related degree
Experience managing or leading others (this can include line management, training, or general mentoring)
Excellent written and verbal communication skills
Experience conducting research or analysis
Ability to multitask in a fast paced, at times stressed work environment
A dependable team player with business maturity, enthusiasm, and a positive attitude
Comfortable with a high-tech work environment and willing to learn new tools and innovations
Self-motivated, curious, and knowledgeable about the news and current events
Strong analytical skills
Strong motivation to grow and develop as a security and/or intelligence professional
Process oriented, with the understanding of the role of people in facilitating the best customer experience
Preferred
Knowledge of security systems for access control and alarm monitoring
Knowledge of mass employee notification systems
Previous experience managing teams in a corporate security, government, or military setting
Experience managing a team of at least five people
Additional Information Next Steps Successful candidates will be invited to complete a writing assessment (at an arranged time to suit you) to test writing and analytical ability. Shortlisted applicants will then be invited to a final panel interview. In the current environment, our interviews will be conducted virtually.
The remuneration for this role is negotiable for the right candidate, dependent on qualifications, aptitude and experience. The salary range for this position is $70,000 - $90,000.
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. The firm is committed to fostering a business culture that reflects these values and promotes equal opportunity.