Lending Technology Support Specialist at Jovia Financial Federal Credit Union in Westbury, New York

Job Description:

 Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union. Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training


• Open communication and an amazingly positive staff


• Managers who value input from their employees—we believe in you!


• A friendly, inviting work environment


• Work that feels like a second home with family events hosted by Jovia!


• Leaders who are involved, transparent and coach you


• Professional development and a perfect atmosphere for learning


• Fun social activities to nurture creativity and teamwork


• Business casual dress with annual corporate gear allowance!


• Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)


• School Loan Repayment & Gym Reimbursement (Full Time employees)


• Lots of growth and advancement potential


• Estimated salary range for this position: $70,000 - $88,000


• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia

What you will be doing: 

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  Acts as Liaison between the lending area and their technology vendors

  
  


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  Prepare, in consultation with the Lending area, detailed requirements specifications and provides technical expertise in identifying, evaluating, and developing systems and procedures that meet user requirements

  
  


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  The Application support specialist analyzes complex business problems to be solved with automated system including errors, malfunctions, job stoppages, and program information to ensure that operation standards are met and upheld.

  
  


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  Identify and resolve system issues in order to maintain services, enhance capabilities, and prevent system outages.

  
  


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  Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.

  
  


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  Maintain our loan origination systems, create and maintain reports, and interface configurations.

  
  


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  Support other systems such as the core banking system and document archival system as needed.

  
  


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  Create, maintain, and monitor job processes in our software scheduling system for all the file interfaces that Jovia is responsible for.

  
  


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  Analyze and correct production and testing issues with emphasis on continued process improvement

  
  

What we need from you:

• Bachelors or Master’s degree in IT related field with a minimum of 4 to 6 years of experience in Software application Maintenance and support. IT industry certifications a plus.


• Must have technical expertise with Windows Operating Systems (server and Workstation), Application support, report writing and system utilities.


• Configuration and installation of application Systems is required.


• Willing to work flexible hours when required, willing to travel, if necessary, for educational and disaster recovery purposes,


• Well versed in supporting applications developed


• Knowledge of Lending systems and Lending process are required


• Knowledgeable in any Job Flow or Scheduling Software.


• Expected to be available either remote, for technical support during off-hours, weekends and/or holidays for emergencies, staff-shortage, and other extenuating circumstances.


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Work From Home and Hybrid Requirements:  This particular position is Hybrid and requires in-office / plus work from home days to our offices in Westbury, New York:

• Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net)


• Able to dedicate a quiet space for daily work that is free of sound interruptions.


• All equipment will be provided by Jovia (Computer, Monitor, Headset)

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description