• 2+ years of experience in technical support, help desk, and/or contact center environment • Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting • MS Office and Microsoft 365 troubleshooting experience • Basic knowledge of Windows 7, 8 and 10 troubleshooting • Experience using a ticketing system (Jira Preferred) • Strong attention to detail • VPN remote access configuration & troubleshooting experience • Proven analytical and problem-solving abilities • Strong interpersonal and communication skills • Basic Active Directory knowledge
Preferred requirements: • Associate Degree in IT, or related field • Basic knowledge of TCP/IP network troubleshooting experience • Active Directory user management experience • CompTIA A+