Parking Compliance Officer at Boise State University in Boise, Idaho

Job Description:

About Us:
Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.

Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.

Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/
Job Summary/Basic Function:
To provide customer service for parking patrons; provide security/safety functions; patrol lots and garages and enforce parking rules and regulations; perform leadwork responsibilities and supervise Parking Specialists in the absence of the supervisor; ensure parking fees are collected and parking rules and regulations are adhered to; provide routine maintenance on meters and signs; perform related work.


Primary Work Schedule: 2:30 PM to 11:00 PM, Sunday through Thursday.



This position is eligible for a shift differential pay.

Department Overview:
Boise State University's Department of Public Safety is responsible for more than "people safety." In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve. Apply and let us prove it!
Level Scope:
Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.
Essential Functions:
60% of the time the Parking Compliance Officer must:
• This position serves as a lead worker for Parking Specialists. Position may require overtime and split-shift work and may require duties.
• Makes staff assignments and resolves problems associated with those assignments; explains priorities for completion of projects; schedules jobs to be accomplished; trains staff; reviews work to ensure compliance; advises on performance evaluations; keeps records of employee hours worked.
• Provides public service by explaining parking policies and answering questions from students, staff and public; provides general campus and directional information, and alternate parking options; handles irate/angry customers and resolves initial complaints; provides security/safety functions.
• Issues parking permits; operates electronic cash registers; calculates and collects/accepts parking fees; verifies parking permits, ownership, and registration of vehicles; issues tickets and warnings to violators; operates a computerized ticketing system; controls access to parking lots; monitors parking lots to ensure parking regulations are met; operates two-way portable radio; checks tow list and lost/stolen permit list to determine violations; maintains daily records and prepares work activity reports; directs traffic as necessary; may assist in office support functions.
• Assists maintenance staff in all aspects of parking lot and equipment maintenance: installing/removing meters, signs, and sign poles using hand and power tools; digging post holes and pouring concrete; striping and painting lots; collects money from parking meters; provides minor maintenance; inventories parking spaces, signs, poles and miscellaneous equipment; reports maintenance needs; sweeps parking lots.

35% of the time the Parking Compliance Officer must:
• High level escalation and face-to-face patron engagement.
• Mark tires of parked vehicles with chalk and record time of marking, and return at regular intervals to ensure that parking time limits are not exceeded.
• Assists in Abandoned Bike Clean up and Impoundment.
• Provide assistance to motorists needing help with problems, such as keys locked in cars or dead batteries.


5% of the time the Parking Compliance Officer will perform other duties as needed.
Knowledge, Skills, Abilities:
• Knowledge of principles and processes for providing customer and personal services
• Ability to communication information and ideas so others will understand
• Knowledge of relevant equipment, policies, procedures and strategies to promote safety and security operations
• Knowledge of supervisory practices
Minimum
Qualifications:
Willingness to: stand and walk continuously throughout an eight hour shift; bend, stoop, lift and carry items weighing up to 20 pounds; work outdoors in all weather conditions; visually observe activities in an assigned area; use a two-way radio to communicate information.


Experience: providing public service in a work setting; dealing with difficult customers; ability to interpret and apply rules and regulations. Some knowledge of supervisory practices.

A valid Driver's License is required.
Preferred Qualifications:
• 1 year of related experience.
• Team player with a positive, education focused outlook.
Salary and Benefit
s:
Salary of $16.50/hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Public Employee Retirement System of Idaho (PERSI):
Employee contributions: 7.16% University contributions: 11.94%
Tuition Fee Waiver: for self, spouse, and dependents
https://www.boisestate.edu/hrs/benefits/tuition-fee-waiver-benefit/
Flexible Spending Accounts
Life Insurance
Time Off
Holidays
Sick Leave
Vacation Leave
Family and Medical Leave Act (FMLA)
Required Application Materials:
• Resume with employment history (including dates of employment).
• Cover Letter indicating your interest and qualifications for the position.
• 3 Professional References.



Advertised: May 16, 2024 Mountain Daylight Time
Applications close: June 2, 2024 11:55 PM Mountain Daylight Time