Are you ready to dive into the cutting-edge world of IoT and cloud-enabled technologies? Our client in Sandy, UT, a leader in the industry, is looking for a full-time Tech Support Specialist who thrives in a fast-paced environment and is passionate about delivering top-notch technical support. If this sounds like you, read on to find out more about this exciting opportunity.
WHY WORK WITH OUR CLIENT?
You will earn a competitive salary of $75,000 to $80,000 per year and enjoy comprehensive benefits, including: • Health • Dental • Health savings account • Vision insurance • PTO
With a vision to change the way the world works by getting data that matters, our client uses its proprietary IoT and cloud-enabled technologies to provide energy resource monitoring systems to clients. Their commitment to excellence extends beyond their products. They strive to infuse their core values into everything they do, and they aspire to make a real difference in the world. By offering products and services that empower others to have a positive impact, this company aims to create a lasting and meaningful legacy. It's the perfect place to work for those who are passionate about making a difference and are eager for an opportunity to shine!
ABOUT THE ROLE:
You will work onsite at our client's location in Sandy, UT. As a Tech Support Specialist, you are a central point of contact for our customers. You start your day by checking your inbox for new support tickets and effectively prioritizing your tasks. You thoroughly assist clients through their installation of power and energy metering devices, ensuring they receive the data they need for energy management.
Throughout the day, you provide expert advice on safety protocols and troubleshoot technical issues related to power and energy concepts. Your focus is on offering exceptional customer service while balancing multiple tasks effectively. No matter the question or the issue, you genuinely demonstrate active listening techniques and show every client the empathy they deserve.
You must meet the following requirements to qualify for this dynamic role: • 2+ years of experience in technical support roles, preferably within the IoT or energy management sector • Strong understanding of power and energy concepts with proven troubleshooting skills • Proficiency in tools such as Swagger, APIs, Webhooks, JSON data, and Postman • Experience with project management tools like Jira, Microsoft Tools, Sharepoint, and Confluence • Ability to thrive in a fast-paced startup environment and multitask effectively • Familiarity with business intelligence (BI) tools (preferred) • Bachelor's degree (preferred)
HOW TO APPLY:
If you're excited about the opportunity to join our client's technical support team as a Tech Support Specialist and make an impact in the world of energy management, apply now! Our initial application takes just 3 minutes on your mobile device. We're looking forward to potentially welcoming you to our team!