Claim Technical Assistant at Chubb in Los Angeles, California

Job Description:

JOB DESCRIPTION

Chubb is currently seeking a Workers' Compensation Claim Technical Assistant for our West Region. The successful applicant will be providing advanced technical support to our claim representatives and examiners for multiple jurisdictions. This position offers a hybrid work schedule with a minimum of 3 days per week working from the Los Angeles Office.

Duties & Responsibilities:

• When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made.
• Maintain active file diaries to ensure delegated tasks are completed.
• Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes.
• Accurate documentation of claim activity within file notes.
• Produce quality documentation in an accurate and timely manner i.e., benefit notices, nurse and legal referrals, record requests, settlement documents.
• Respond timely and appropriately to internal and external customers on claim related issues.
• Adhere to state regulations for assigned states.
• Adhere to Best Practice guidelines.
• Collaborate with appropriate resources to timely resolve issues.
• Collaborate with peers in region to ensure adequate coverage during vacations or absences.
• Organize, summarize, and update materials as needed (e.g., legal pleadings, deposition transcripts, financial documents, etc.).

Technical Skills & Competencies:

• Superior customer service showcasing verbal, written, and interpersonal skills.
• Aptitude for evaluating, analyzing, and interpreting information.
• Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments.
• Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer's expectation.
• Ability to work independently and efficiently while performing defined functions with minimal errors.
• Basic understanding of the Workers' Compensation and claim handling processes.
• Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel, and PowerPoint; Adobe Acrobat; and knowledge of state EDI systems a plus.

Experience, Education & Requirements:

• Prior clerical and technical experience in researching and indexing data are preferred but not required.
• Proficiency with Microsoft Office Products.
• Experience in a fast paced, fluid environment.
• Strong communication and telephonic skills.
• Knowledge of medical terminology is a plus but not required.
• Knowledge of bill processing is a plus but not required.
• Knowledge of claim handling is a plus but not required.
• College degree in any area of study is preferred.

The pay range for the role is $35,000 to $59,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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