As a key member of the Integration team, the Integration Specialist will be instrumental in supporting the deployment and development of our proprietary APIs and financial products on a global scale. This role involves extensive collaboration with external clients, vendors, and internal teams across sales and development to coordinate e-trading and straight-through processing (STP) integration projects. The candidate will be responsible for engaging with multiple lines of business and geographical regions. This position does not involve direct development but requires a comprehensive understanding of technical, business, and support aspects within the Fixed Income domain. Exceptional communication skills and the ability to manage first-class customer interactions are critical.
Duties and Responsibilities:
Provide technical support and development assistance to external investment banking clients and software vendors using the company's proprietary binary APIs & FIX for market data, order entry, and STP.
Collaborate with Sales on pre- and post-engagement processes for potential e-trading integration projects.
Liaise with the internal development team to enhance integration solutions based on client feedback and business requirements.
Facilitate the integration of external software vendors with our systems, or vice versa.
Coordinate the rollout of new APIs and enhancements to external clients.
Support Sales teams during client demos and calls, providing technical advice and participating in discussions regarding connectivity, functionality, and development efforts.
Test new releases and enhancements, demonstrating these to Sales teams, and coordinating rollout plans with clients and internal teams.
Manage and resolve client integration issues and provide third-level support for production-related API issues.
Document processes and train internal support teams.
Experience Required:
Minimum of 5 years in client-facing roles.
At least 5 years of experience with binary and FIX protocols.
Strong background in financial industry/capital markets, particularly in futures markets.
Experience with third-party trading software and connectivity vendors.
Proficiency in VeriFIX or similar software for testing and certification is preferred.
Development skills in Java or C++ are advantageous.
Familiarity with Linux/Unix environments.
Understanding of networking protocols, such as TCP/IP and UDP.
Skills:
Excellent organizational skills with the ability to prioritize tasks and take ownership of various responsibilities without compromising attention to detail.
Strong communication and interpersonal skills, capable of working independently and as part of a team, even under pressure.
Proactive, self-starter attitude with flexibility and adaptability in work.
Compensation:
The expected base salary for this position ranges from $120,000 to $170,000, depending on individual skills, experience, and qualifications. In addition to the base salary, this role offers a competitive benefits package and may be eligible for discretionary bonuses along with other short- and long-term incentives.