MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
MathWorks' Creative Services team consists of project managers/scrum masters, visual designers, writers/editors, video producers, and web developers. The Creative Operations Manager oversees the team of Project Managers and Scrum Masters who manage all aspects of marketing communication projects, from intake through to final production. This position will ensure cross-functional teams leverage Agile methodologies to ensure projects meet business objectives as efficiently as possible.
Effectively manage and coach five direct reports, provide growth opportunities that align with career goals, conduct performance reviews, develop objectives, etc.
Utilize operational best practices, Agile principles, so teams can deliver creative design/content development across all forms of media
Understand and implement Business Process Improvement methods to optimize the collaboration between Project Managers/Scrum Masters, business partners, and Agile teams
Coach team members on BPI Methodologies
Lean - Encourage team to identify and eliminate waste in processes
Six Sigma - Train team on using data-drive techniques to reduce defectsin processes
Audit processes to identify inefficiencies and bottlenecks
Gather insights from team members, business partners on areas of improvement
Document new processes and conduct training to ensure adherence to evolving processes.
Foster a team culture of innovation and continuous improvement to motivate process enhancements.
Collaborate with other Creative Services Managers and product owners to determine teams' current capacity vs. staffing levels required to meet demands
Collaborate with the Events Product Owner to strategize team capacity planning, ensuring effective management of simultaneous global events throughout the year
Provide mentorship to Project Managers supporting our large events across the globe.
Implement and manage event calendar in partnership with event stakeholders
Understand business needs and explore their underlying motivations.
Navigate and negotiate with event stakeholders in relationship to timeline and deliverables using fact-based decisions
Recommend informed alternatives to team members and business partners
Build strong relationship with business partners particularly in field marketing to understand their business goals and objectives
Identify best practices for using Jira and other project management tools to manage work across multiple teams.
Deep understanding of Agile methodologies to provide coaching to scrum masters, agile team members and business partners.
Qualifications
Bachelor's degree in Marketing, Business Administration, or related field
5+ years of experience in marketing, operations, creative services and/or project management
Experience managing a team and optimizing business processes and workflows
Proficiency in Business Process Improvement methods - Lean, Six Sigma
Proficiency in Agile methodologies and knowledge of Jira/Confluence
Experience supporting large events (physical, hybrid and virtual)
Fluency in both digital and traditional marketing media/channels
Exceptional organizational skills, critical thinking and attention to detail
Ability to present business recommendations and provide rationale
Thorough knowledge of Microsoft Office suite
Required Qualifications
A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required. 2 years management experience is required.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.MathWorks participates in E-Verify. View the E-Verify posters here.PDN-9c03a887-d396-42e3-a99b-4aaf5b99d848