WGACA is looking for a Salesforce Administrator who will lead the ongoing development of our Salesforce.com environment. The Salesforce Administrator works with internal and external Salesforce implementation teams to establish and maintain the Salesforce platform. This role will work closely with functional leaders to identify, develop, and deploy new business processes and define best practices regarding Salesforce solutions for business users and technical team members - must be comfortable serving as part technical project manager and part administrator. You must have a strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. You also have experience using Salesforce data tools (Data Loader, Excel Connector) and have strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end-users. The ideal candidate will have direct-to-consumer industry experience and be able to provide solutions that are highly scalable, extensible, and easy to maintain while keeping the overall end-user experience in mind.
Essential Duties and Responsibilities:
Serve as system administrator for a Salesforce.com environment with 100+ users
Performs Org Administration, including but not limited to updating of federation certificates, regeneration of certificates, creation of integration IDs and tokens, creation and refresh of sandboxes, deploying metadata, installing and updating managed packages, user account maintenance, reports and dashboards, workflows and other routine tasks
Performs User Administration, including but not limited to, creation and assignment of roles, creation and updating of role-based permissions, user provisioning and de-provisioning, and reassignment of user records
Complete regular internal system audits and prepare for upgrades
Manage integrations of internal systems, system configurations, and data migrations, ensuring data integrity and security
Design and implement custom applications, workflows, Salesforce Flows, and validation rules using Salesforce Lightning and Apex programming language
Coordinate the evaluation, scope, and completion of new requests
Assist in training new users, and grow the Salesforce.com skill set across the organization
Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Collaborate with stakeholders, product and fellow technologists to proactively administer our Salesforce instance
Employ industry best practices to deliver world-class solutions. Ensure developed solutions remain compliant with all applicable standards
Maintain knowledge of the latest releases and security concerns raised in each cycle for our implementation
Troubleshoots complex systems issues in production and sandbox environments
Reviews and triages production support tickets to determine next steps; resolves tickets, assigns or routes tickets to the correct collaborating team, and follows through to completion
Is highly collaborative, flexible, and adaptable when working with internal stakeholders and users in all departments with Salesforce access.
Effectively act as the liaison between users, vendors, and development teams
Create reports or template mock-ups and requirements based on enterprise reporting needs
An understanding of data Governance Processes and best practices to maintain the integrity of data and the overall system
REQUIRED SKILLS AND QUALIFICATIONS:
Salesforce.com Advanced Administrator and Marketing Cloud Administrator certifications required
At least 3 years of experience working as a Salesforce Administrator overseeing instances of B2B/B2C Commerce Cloud, Experience Cloud, Service Cloud and OMS
Industry experience in direct-to-consumer fashion
Experience in working in the Lightning interface
Experience working in both Sales and Service Cloud
Ability to use out-of-the-box SFDC functionality as well as building custom solutions or implementing app exchange applications
Experienced with workflows/process builders and lightning flows
Experienced with User Acceptance Testing (UAT)
Strong documentation and verbal/written communication skills