The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and systems support within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
End-User Support:
Quickly and efficiently resolve requests for various issues
OS/Software/Hardware support (Windows 10, Office 365)
User and asset management through Active Directory, Azure and Intune
Desk and Mobile phone support
Handle licensing and purchase requests as needs arise
Printer and scanner installations and management
Assist with physical office moves and end-user setups
Understand and configure TCP/IP network infrastructure
Strong troubleshooting skills a must
Self-starter with a strong drive to be a part of a team
Strong communication skills
Visits to multiple offices in the area to resolve on-site issues
Ability to travel when needed
Onboarding:
Determine equipment and licensing needs for all incoming Stream employees.
Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.
Administer, create, and manage Active Directory, Office 365
Ability to maintain accurate asset inventory
Offboarding:
Disable all user access (email, licensing, software, fob, etc.) and collect equipment.
Back up all data, clean up computer, and update assets.
Asset Management:
Track computer inventory.
Receive and deploy new computer equipment
Produce asset reports for each location and entity
Smartly reuse equipment where available
Qualifications
The Ideal candidate will have the following:
Bachelor of Business Administration or equivalent degree from an accredited university or trade school
3-5 years of work experience providing departmental technical support
Excellent communication skills (both verbal & written)
Strong organizational skills
Technical writing skills
Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps
Experience in various technology solutions (software, hardware, subscriptions)