Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.
Direct Hire
Salary: $50-$60k
On-Site in Plano, TX
Summary: • Install drivers / hardware • New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.) • Hardware support (desktops, laptops, printers, etc.) • 1st and 2nd level troubleshooting • Assist with higher level tasks when needed
Qualifications: • Intermediate knowledge of networking (wired and wireless) • Office apps (documents, spreadsheets primarily) • Desktop Support knowledge within a corporate environment (domains, DNS, etc) • 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge) • Great attention to details • Willing to learn new tasks / skills • Good written and verbal communication skills • Pleasant personality and ability to clearly communicate with people. • Must be able to succeed in a dynamic team environment and be open to overtime when necessary
Benefits Summary: • Health / Dental / Vision Insurance • Life / Disability Insurance