LHH Recruitment Solutions is currently seeking a Help Desk Lead / Manager to who can bring their leadership and technical expertise to our team. This role is suited for an individual with a proven track record in informal leadership, such as mentoring, and who aspires to enhance their career with a management title. This is an on-site position, reporting out of the West Palm Beach office.
(Must be within a 30-minute drive radius of West Palm, MUST have Tier III & Leadership Experience)
Responsibilities:
Lead and mentor a team of IT professionals, fostering a collaborative work environment.
Manage and oversee IT hardware infrastructure and help desk operations.
Develop and enforce cybersecurity protocols.
Coordinate with various departments to ensure seamless integration of IT services.
Drive the implementation of Microsoft tools (Azure, AD) and Power BI within the organization.
Qualifications:
Proven experience as a Level 3 Team Lead or equivalent in IT.
Strong background in hardware, help desk, and cybersecurity.
Proficiency in Microsoft environments (Azure and AD), Power BI preferred.
CompTIA or similar certification is highly desirable.
Strong communication and cross-functional collaboration skills.
Compensation:
$70,000 - $82,5000. Salary will be commensurate with experience and qualifications.
Type of Hire:
Full-time, permanent position.
Competitive salary with potential for growth.
The opportunity to join a growing organization with a significant regional footprint.
Comprehensive benefits package and a dynamic work environment.