Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
Makes outbound calls to customers to validate payments transactions.
Writes complete, succinct and accurate case notes.
Reviews other risk agent's work to either approve or provide feedback.
Provides empathetic, accurate, and efficient resolutions to the most complex and escalated customers.
Handles questions or escalations on suspected fraud from other business units.
Skills:
Must be able to work overtime as well as Saturdays and most holidays.
Experience in risk mitigation within the payments industry (3-5 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.
Ability to make independent and sound decisions and think on your feet in a dynamic environment.
Data entry skills
Knowledge of fraud behaviors, financial risk, and credit card disputes to understand potential Merchant risk behaviour.