Restaurant Guest Service Manager at Thomas E. Strauss Inc. in Bird In Hand, Pennsylvania

Job Description:

Serving Lancaster County Since 1929!
Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.
Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:
A friendly, professional demeanor toward coworkers and guests after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!Self-starter who owns the responsibilities of the role.A commitment to show up on time for every shift - ready to work hard alongside your team members.Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

Heres what we offer to you:
Competitive pay.Excellent benefit package and employee perks.Ability to earn unlimited employee referral bonuses. Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!A work-to-live not a live-to-work workplace!

Our Mission: Make people feel valued.
Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Position Summary

The Guest Service Manager is responsible for the handling of daily operations in the dining room. This position requires a "Guest First Mentality" and will be the service team captain for the restaurant. The Guest Service Manager will handle any guest feedback while on duty. They will report directly to the General Manager, so that operational insufficiencies may be addressed and improved. This position will praise the team for wins, but also know how to patiently coach our teammates as issues arise.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Treat every teammate and guest with Courtesy, Honesty and Respect. Manage to the standards of the TES Inc. Leadership Traits and Values.Ensure that we deliver a fantastic guest experience by executing standards efficiently with every guest on every shift to maintain and build guest loyalty.Resolve our guest concerns through analysis to determine the most effective resolution.Adapt to guest needs ensuring they are understood, and that appropriate action is taken to meet and exceed their expectations. Solicit sales of new or additional services or products.Assist guests with any questions or needs that can't be handled by hourly teammates.Patiently and diligently train new and inexperiencedhires; also, coach and develop guest service teammates to assist in their success.Fully comprehend and be able to perform every position in the FOH and be trained on all stations.Ability to lead teammates through guest service practices.Maintain a high level of customer service via extraordinary hospitality.Help drive sales through initiatives involving guest feedback, upsellingand social media reviews.Must utilize Teamwork Mentality everywhere that's needed.Plan and oversee the work of all Front of House team members, monitor performance, and provide direct and instant feedback for improvement.Perform opening and closing tasks in the restaurant, practice safe and accurate cash handling procedures.Complete essential administrative tasks (schedules, timecard approvals, menu maintenance, supply orders, etc.) in a timely and consistent manner.

Minimum Qualifications (Knowledge, Skills, and Abilities)
Minimum of two years of management experienceA high school diploma or equivalent preferredMust be 18 years of ageReading and writing skills; ability to follow written and oral instructions and procedures.Previous leadership experience in hospitality preferred.Excellent people skills with ability to interact with guest, teammates, and all levels of management.Able to follow and give directions and communicate with both guests and coworkers effectively.Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote guest service quality.Display a positive and professional attitude at all times.Self-starting and motivated with the ability to work independently and take initiative. Effective in prioritizing daily tasks while accounting for unforeseen challenges.Deliver a high quality of work to ensure we provide top notch service.Availability to work a flexible schedule that includes evenings, weekends, and/or holidays as needed.