Retail Store Manager (21) at Goodwill Industries of Central Michigan's Heartland, Inc. in Jackson, Michigan

Job Description:

Purpose or General Objective:To operate a retail store within a given budget while meeting orexceeding a production plan, monthly sales goals and planned company contribution.

Essential Duties:
Continually support a diverse team of associates and participants to meet sales goals Proved extraordinary customer service with professionalism, while adhering to policy and procedure. Communicate and oversee logistics between store and plant for store needs. Meet production goals by training, motivating, and mentoring to store staff. Responsible for employee management and performance feedback. Creating bi-weekly employee schedules that meets production needs. Review and respond to customer complaints in a professional manner. Responsible for cash handling issues. Follow weekly rotation policies on all goods and inventory, as scheduled. Meet operation needs including closing at least 2 nights per week and responding to after hour emergencies.

Additional Duties:
Establishes and maintains a safe and professional environment for all employees, participants and customers. Must maintain a valid Michigan drivers license and driving record acceptable under Goodwills policy, with insurance coverage in your name. Perform other non-managerial functions, as needed. Other duties as assigned by District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.