Patient Care Coordinator at Noran Neurological Clinic PA in Plymouth, Minnesota

Job Description:

As patient care coordinator, you will work collaboratively with our clinical staff as well as other department staff to provide high quality care for our patients. 40 hours M-F 8:30-5.

Duties:
Intake and discharge of patients for provider appointments and ancillary services;Use a variety of communication tools and systems to handle patient interactions and work collaboratively with the rest of the clinical department;Maintain complete, timely, and accurate documentation for each patient and continually look for opportunities to improve processes and workflow;Complete other assigned and clinical department tasks.

Key Skills:
Create a positive and welcoming patient experience;Ability to prioritize patient requests;Ensure accuracy of patient data;Strong written and verbal communication;Ability to multitask;Ability to de-escalate conflict situations.

Major Areas of Responsibility:
Greet and arrive patients at the front desk for scheduled appointments;Collect copays at the time of check-in;Coordinate patient paperwork and medical charts at the front desk for the provider;Maintain accuracy of patient accounts and demographics in multiple systems;Open and prepare the clinic for hours of operation;Schedule follow-up appointments and ancillary services at the check-out counters;Stock exam rooms and clinical area with medical and office supplies after hours of operation;Continuously improve work processes, environment, and overall experience to serve patients and meet clinic goals;Manage and maintain the clinical fax and refill folders and various supply logs.

Successful Clinical Support staff will be professional, customer service-oriented individuals who can communicate with a diverse patient population. Attention to detail, ability to multitask and good chart documentation are required for success in this position.