Operations Manager at Restoration 1 in Baton Rouge, Louisiana

Job Description:

Are you ready to take the next step in your career with a company that's on the rise? We're thrilled to announce an exciting opportunity to join our rapidly expanding team at Restoration 1 of East Baton Rouge. As we continue to grow and innovate, we're seeking passionate individuals who are eager to contribute to our success and grow alongside us.

Restoration 1 offers 24/7 emergency services for water, fire, mold, and reconstruction in the greater Baton Rouge area. Restoration 1 has established its reputation over the last five years by providing exceptional customer service, professionalism, and quality work.

As part of our team, you'll have the chance to make a meaningful impact and be rewarded for your dedication. This is more than just a jobit's an opportunity to be part of something bigger and play a significant role in helping others navigate the aftermath of damage to their property.

Position Summary / Purpose

Facilitate the timely and profitable delivery of all services while maintaining company standards for quality and customer satisfaction. Effectively manage the Operations function of the business which includes: staffing, training and development, documentation of work performed, inventory control, equipment purchases and maintenance, record keeping, housekeeping, and employee relations.

Assist in maintaining market leadership through rigorous recruiting and hiring, staff development, and business process improvement.

Primary Duties and Responsibilities
Create repeat customers by exceeding their expectations for quality and delivery of disaster restoration and cleaning services.Exceed company targets for client / customer satisfaction.Exceed company targets for quality ratings.Exceed company targets for COGS and Direct Labor cost performance.Exceed company targets for cash flow.Maintain production capacity through adequate staffing, equipment, and supplies management.Prepare the annual Operations budget as part of the business planning process.Maintain efficient and accurate flow of production documentation from the field to administration.Development of strategic goals and business objectives for the Operations function.Hire, train, develop, discipline, and discharge Operations employees.Development and implementation of health and safety plans, enforcing policies, and evaluation practices and
facilities to ensure compliance and legal guidelines.Determine requirements and execute the evaluation process for subcontractors.Track the financial, and overall, performance of individuals, jobs, and production departments.Maintain appropriate inventory of production supplies and materials.Schedule and oversee maintenance and repairs to all production equipment and vehicles.Facilitate the smooth transition of management succession within the Operations function through assessment, training, and development of the operations staff.Provide seamless implementation of appropriate new technology as it pertains to the delivery of services.Assign new projects to Estimators and Project Coordinators.Negotiate with subcontractors and suppliers.

Performance Competencies
Integrity - Ironclad Does not cut corners. Puts the interests of the business above self. Earns trust of co-workers. Intellectually honest, doesnt play games.Oral Communication - The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small, and large group situations. Adaptable and able to think on his / her feet.Written Communication - Writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.Team Building - Achieves cohesion and effective team spirit with subordinates. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied.Planning and Organizing - Participates in setting the strategic direction for the organization, understands the implications for the Operations functions and fit with the other departments. Coordinates plans with other managers and executives.Excellence- Sets high, stretch, standards of performance for themselves and their organization. Demonstrates low tolerance for mediocrity. Encourages individual initiative.Coaching - Actively and successfully trains people for their current assignments. Coaches and develops employees for promotion into positions in which they succeed. A people builder.Adaptability - The individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events.Dependability - The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.Safety and Security - The individual observes safety and security procedures and uses equipment and materials properly.Technology - The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved estimating, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.

Qualifications-Knowledge, Skills, and Abilities
Education and Experience - Bachelors degree in business or related field, or a high school diploma (or GED) plus five (5) to seven (7) years of related experience and / or training or equivalent combination of education and experience. Minimum of five (5) years of experience managing other managers. Broad business experience across multiple functions: Sales, Operations, Admin, Accounting, HR.Financial Reports and Documents - Understands content of financial reports: Profit & Loss, Balance Sheet, and Cash Flow. Able to interpret results and translate into focused actions and performance tracking through Key Performance Indicators (KPIs) in appropriate areas.Constructive Confrontation - Has the ability to solicit, process and integrate inputs and ideas from subordinates, peers, and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback.Strategic Skills - Comprehends the big picture. Determines opportunities and threats. Is comfortable contributing to the strategic plan and future direction for the organization.Mathematical Skills - Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.Computer Skills - Demonstrates proficiency in the use of computers and computer software, especially MS Office, Word, and Excel.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently to stand and walk. The employee must regularly lift and / or move up to 10 pounds and frequently lift and / or move up to 25 pounds.

Working Conditions
Operations Managers work includes a variety of duties ranging from site assessment of damaged property, traveling to and meeting with customers and clients at their facilities, reviewing progress of ongoing projects, and inspection of completed work. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.Noise level in the work environment is usually quiet.

What We Offer
Advancement Opportunities within a Growing CompanyCompetitive Compensation PackagePaid Time OffHealth, dental, vision, and other supplemental insuranceTraining and Professional Development