Billing and Payment Supervisor at Total Quality Logistics in Milford, Ohio

Job Description:

Total Quality Logistics

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.

About the role:

As one of the Billing & Payment Supervisors for TQL, you will lead a team to provide superior customer service to TQL’s Customers, Carriers and Sales team. This individual will help manage inbound accounting requests with a focus on issue resolution, customer satisfaction and relationship development. In addition, this position will proactively lead resolution of issues as they relate to payments of carriers, billing of customers and broker inquiries.

What’s in it for you:

• Competitive salary with bi-annual bonuses and long-term incentive plans
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Upward and lateral mobility opportunities with structured career paths
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
  

What you’ll be doing:

• Lead team of 10+ providing outstanding customer service to TQL’s Carrier Base, Customers and Sales
• Exhibit and drive outstanding customer service, quality and productivity daily
• Provide issue resolution to escalated cases in a professional and timely manner
• Communicate proactively and effectively across other functional areas to solve issues within Billing & Payment Services
• Support the Director of Finance in a leadership role to ensure overall success of the department
• Supervise the work of the Billing & Payment Coordinators to ensure adherence to quality standards, productivity, deadlines and procedures through regular feedback
• Evaluate employees’ performance and conformance to regulations; recommend corrective action as appropriate
• Interpret and communicate work procedures and company policies to department
• Identify and communicate process improvement opportunities
  

What you need:

• Bachelor’s degree preferred, but not required
• 3+ years of customer service, billing or accounting management experience
• Demonstrated ability to coach, lead and motivate others
• Experience in a fast-paced environment with rapid and everchanging priorities
• Hall of fame work ethic with a history of excellent attendance
• Strong verbal communication skills, face to face and over the phone
• Proficient in Microsoft Office, including Word, Excel and Outlook
• Ability to take ownership of responsibilities and see tasks through completion
  

Where you'll be: 1701 Edison Drive, Milford, OH 45150

Category: Accounting/Finance

PI240285859

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