Customer Service Representative I at The Andersons Inc in Maumee, Ohio

Job Description:

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Job Description:

Position Overview

This position is responsible for providing extraordinary customer service by using a working knowledge of company products and programs, corresponding effectively in all customer interactions, working closely with team members and internal stakeholders, and fulfilling administrative duties associated with role.

POSITION HOURS: Monday - Friday 9:00am -5:00pm

Key Responsibilities

• Provides timely and accurate information to incoming customer order and product knowledge requests.


• Processes customer orders/changes according to established department policies and procedures.


• Performs administrative functions related to orders and serving customers. Depending upon assigned location, those functions could include loading tickets, weighing inbound trucks, preparation of correspondence, systems and documentation maintenance, inventory, basic shipping/receiving administration, basic accounting duties, preparation of invoices, price quotes.


• Provides timely feedback to the company regarding service failures or customer concerns.


• Confers with sales, production, shipping, warehouse, and/or carrier to assure order fulfillment is optimized.

What is expected of you and others at this level

• Has developed knowledge and skills through job related training or considerable experience


• Often entry level for those with work experience in relevant areas


• Works within established procedure with a moderate degree of supervision


• Identifies the problem and all relevant issues in straightforward situations; assesses each using standard procedures and makes sound decisions

• High School Diploma or GED equivalent required


• 2-4 years' relevant experience required


• Strong computer skills, SAP or other ERP experience a plus

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons' Statement of Principles.

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Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons, Inc. is a Drug-Free Workplace. The Andersons, Inc. is an EO employer - M/F/Veteran/Disability/Gender Identity/Sexual Orientation.

Note: The Andersons, Inc. conducts drug, alcohol and/or medical testing of applicants and employees based on type of position. A copy of our testing policy is available by contacting the HR Department at talentacquisition@andersonsinc.com .

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

PHISHING SCAM WARNING: The Andersons is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that The Andersons only uses company email addresses, which contain "@andersonsinc.com", to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you've been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website to learn how to report it.