IT Laboratory Systems Support Analyst at Integris BioServices, LLC dba KCAS Bioanalytical and Biomarker Services in Olathe, Kansas

Job Description:

When you work as an IT Laboratory System Support Analyst at KCAS, you further our mission by installing, configuring, performing IQ/OQs, supporting, and troubleshooting scientific software.
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In this role, we will rely on you to:

• Installation of scientific software


• Performance of IQs for regulated software with limited support to OQs


• Configuration of scientific software


• Assists in the resolution of laboratory IT issues.


• Resolution of IT tickets both scientific and general


• Document processes and procedures for IT scientific related support functions, including end user self-service documentation.


• Record information to BMRAM, KACE, and regulated systems.


• Add user accounts, remove accounts, and unlock accounts for scientific and general software.


• Perform account reviews.


• Assist with lab data back-ups and retrieval.

To qualify specifically for this role, you will have:

• 1-year related experience in a laboratory.


• Experience in troubleshooting technical problems.


• Experience supporting systems in a health sciences environment


• Associate's degree in a related field.


• Relevant coursework or certificates


• Able to work on multiple projects·


• Able to communicate with scientists·


• Able to breakdown complicated processes and make them usable by non-experts·


• Able to perform tasks with a sense of urgency·


• Able to maintain a progress chart of multiple projects·


• Self-motivated and deadline driven·


• Have a genuine interest in learning new laboratory software and processes·


• Perform all aspects of the job in a way that supports the company brand and supports company mission, vision and values.

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